HelioHost Posted June 14, 2023 Posted June 14, 2023 Username: wal, Server: Johnny, Main domain: wal.helioho.stHi Support, I received an email inviting me to join the Johnny server. However the backup-link you provided in the email said they cannot locate the backup file to my website/account. Can you try and locate it for me on your side? If you do locate it can you please email it to me so I can complete my installation on the Johnny server? Also, I tried sending this exact email using your support link and when I hit ?send? it said, ?That email is invalid and is already in use?. I have been with Heliohost for years and my email: wallylepore@gmail.com is 100% my email address. Again please, my email address is: wallylepore@gmail.com username: wal Thank you support Wally Lepore
wolstech Posted June 14, 2023 Posted June 14, 2023 You should receive a second email with a link to the backup. The link may be in your spam folder (gmail often marks our mail as spam). You can request a new backup link yourself from here: https://heliohost.org/backup/ by entering that email address if it expires. There should be one backup in the system for you, a cPanel Tommy account backup created on Feb 18, 2023 as part of decommissioning the cPanel Tommy server.
HelioHost Posted June 15, 2023 Author Posted June 15, 2023 Hi Support, Thank you for sending the backup file to my old account on the Tommy server. Please tell me how to unzip a .tar.gz file? I am trying to upload the files to my new account on the Johnny server. My windows 10 unzip program does-not recognize the .tar.gz folder. Any advice would help. Thank you Wally email: wallylepore@gmail.com On Wed, Jun 14, 2023 at 3:08 PM HelioHost Support wrote: > Your message (Backup file - cannot locate - username: wal) has been > assigned the tracking ID [HH#418669]. One of our volunteer community > members will reply to your email as soon as possible. > > Please include the string [HH#418669] in the subject of any future email > regarding this case. You may do that by simply replying to this message. > > Please be aware that our system rejects binary attachments. If you are > submitting a screenshot or attachment please post a link to the file > instead of attaching it to the email. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=56220 > > Thank you, > Heliohost Support > https://heliohost.org/ > https://helionet.org/ > >
wolstech Posted June 15, 2023 Posted June 15, 2023 Third party tools like 7-zip will easily open .tar.gz files. They're a common linux archive format. Once unpacked, there should be a folder inside called homedir that contains the files from your account. Your databases should also be present as .sql files in there.
HelioHost Posted June 15, 2023 Author Posted June 15, 2023 Hi Support, Thank you for that 7-zip suggestion to unzip the .tar.gz file. Worked great! Now I opened the unzipped folder and like you said, there are lots of files. I am sort of new to this but can you please provide detailed instructions on what files I need to upload to the Johnny server and how to upload those files. Sorry for the question but its been so long since I last did this years ago when switching to the Tommy server. Thank you kindly Wally On Thu, Jun 15, 2023 at 8:21 AM HelioHost Support wrote: > Third party tools like 7-zip will easily open .tar.gz files. They're a > common linux archive format. Once unpacked, there should be a folder inside > called homedir that contains the files from your account. Your databases > should also be present as .sql files in there. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=56220 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >
wolstech Posted June 15, 2023 Posted June 15, 2023 I believe there's a folder in there called homedir that should contains your files (been a minute since I've had to look at a cpmove file's format). Inside of that should be a public_html folder. The contents of the public_html folder can be uploaded to the httpdocs folder on Plesk. Your databases should be in the mysql folder as .sql files. Ignore the small ones labeled "create" if they exist, you want the larger file for each database that has the data in it. For those, you create a database and user for each one you want in Plesk, then go into PhpMyAdmin for the new database and import the .sql file. Once that's done, you'll need to reconfigure the software the database belongs to with the new database name and user (how you do that depends on the software, but usually there's a config file you edit to do this). If you used postgres, the process is similar with the pgsql folder. The major difference is that for postgres you'll need to install a database management tool like adminer on your account to import the content since Plesk doesn't provide one. For mail, there should be a folder called mail (I believe it's inside of the homedir folder) that contains your mailboxes. The cur folder inside each of those is the inbox. The files with the really long names are the emails. There is no easy way to restore these to Plesk, but if you have Outlook on your PC, you can rename them to have a .eml file extension then open them in Outlook to read the mail. They're in plain text, so if you don't have outlook you can open them in notepad too but you'll see all the headers and such. The rest of the archive is mostly cPanel system information and can simply be discarded.
HelioHost Posted June 15, 2023 Author Posted June 15, 2023 Thank you for this very detailed response. Earlier I uploaded the ?cpmove-wal? folder to my home directory in Plesk and then opened the folder. I did see the ?homedir? folder. I opened that folder and found the ?public_html?folder and copied it to the ?httpsdocs? folder. All good. Thanks! Can you please tell me what my website address format is in to see my webpage? Thank you Support. Great work! Wally On Thu, Jun 15, 2023 at 1:38 PM HelioHost Support wrote: > I believe there's a folder in there called homedir that should contains > your files (been a minute since I've had to look at a cpmove file's > format). Inside of that should be a public_html folder. The contents of the > public_html folder can be uploaded to the httpdocs folder on Plesk. Your > databases should be in the mysql folder as .sql files. Ignore the small > ones labeled "create" if they exist, you want the larger file for each > database that has the data in it. For those, you create a database and user > for each one you want in Plesk, then go into PhpMyAdmin for the new > database and import the .sql file. Once that's done, you'll need to > reconfigure the software the database belongs to with the new database name > and user (how you do that depends on the software, but usually there's a > config file you edit to do this). If you used postgres, the process is > similar with the pgsql folder. The major difference is that for postgres > you'll need to install a database management tool like adminer on your > account to import the content since Plesk doesn't provide one. For mail, > there should be a folder called mail (I believe it's inside of the homedir > folder) that contains your mailboxes. The cur folder inside each of those > is the inbox. The files with the really long names are the emails. There is > no easy way to restore these to Plesk, but if you have Outlook on your PC, > you can rename them to have a .eml file extension then open them in Outlook > to read the mail. They're in plain text, so if you don't have outlook you > can open them in notepad too but you'll see all the headers and such. The > rest of the archive is mostly cPanel system information and can simply be > discarded. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=56220 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >
wolstech Posted June 15, 2023 Posted June 15, 2023 You didn't quite have the files in the right place. I've moved them around so you can see the page, and also deleted a few duplicate copies of your extracted backup so you won't get suspended for using too much disk space. The content of your site appears to be mostly working and can be seen here: https://wal.helioho.st/ElizabethReedShowdown/
Recommended Posts