Jump to content

[Solved] ip blocked?


yannisp

Recommended Posts

@Krydos@wolstech I cant access heliohost and helionet with my current connection, but i normally can access the sites and login to my plesk from other cons, is that a blocked ip issue?

it's working for everything else in the web but i cant reach heliohost or net throught my home's connection, for exmp. if i use data on my phone i can access the sites and login to my Plesk normally, could that be a provider's matter?

could you check if my ip is blocked for helliohost and heliosnet? 

IP Address46.246.254.201

Link to comment
Share on other sites

You're not showing as blocked in the firewall, so this is probably an issue with your ISP, especially since Helionet doesn't work for you on that connection either. A firewall block would normally only affect the hosting server you're on.

Getting IP blocked from HelioNet (which is on a different server from the hosting) is difficult if not impossible for a normal user.

Link to comment
Share on other sites

Maybe i sent the wrong ip public->46.246.254.201? it is very weird, maybe many login attempts let me sent to you a full ip record. i also reseted my router, check firewall filters in windows and modem, i am now logged in to my Plesk through my phone's data, don't know what this can be! Can you suggest me something else to check?

Link to comment
Share on other sites

We don't have any IPs from the range 46.246.* blocked at the moment according to the firewall listing. It may be the ISP itself and not your home network that's blocking it.

Try visit the following IP in a browser: http://65.19.141.70/ If it's working you'll see a suspended page, if your ISP has issues, you'll get a timeout.

That is the Lily server, it uses an entirely different firewall from the others we have since it runs Windows, and the rules on it exclude 80 and 443 from blocks unless specified otherwise (e.g. for DDoS), so even if you somehow managed to get blocked on that server, it would still serve websites if your ISP is working properly.

Link to comment
Share on other sites

I get a time out when using home connection and i see a suspended account when trying to reach by my phone's data ( Lilly-> http://65.19.141.70/). So it seems to be isp cause i also tried to access with all my firewalls disabled, diff browsers ,devices, reset-restart router, ip release-renew,net troubleshooting etc without success so i am going to contact my isp! thank you for your replies!! ❤️ 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...