sharamke Posted March 31, 2023 Posted March 31, 2023 Hello, My account was inactive due to inactivity and I renewed it but after that I'm unable to login. I am getting "Unable to login with this email and password" error. Can you help me fix this issue. Best Regards
Kairion Posted March 31, 2023 Posted March 31, 2023 Hi @sharamke, Probably it will be necessary that you change your password. I am escalating your case to our root admins so they can send you a password reset link. PS.: Our section "Contact HelioNet" is only for matters about your forum (HelioNet) account. Anything related to your hosting (HelioHost) account should be posted at our "Customer Service" section.
sharamke Posted March 31, 2023 Author Posted March 31, 2023 Thanks for escalating the issue and sorry for posting in wrong section.
Krydos Posted March 31, 2023 Posted March 31, 2023 A password reset email has been sent. Let us know if you still can't get logged in.
sharamke Posted April 1, 2023 Author Posted April 1, 2023 11 hours ago, Krydos said: A password reset email has been sent. Let us know if you still can't get logged in. Thanks a lot. I've reset the password. Just want to ask one thing. Before plesk migration, my server was tommy and now it is johny. What happened to tommy and why accounts was shifted to johny.
Kairion Posted April 1, 2023 Posted April 1, 2023 37 minutes ago, sharamke said: What happened to tommy and why accounts was shifted to Johny. Hi @sharamke, Tommy is currently full and unavailable to free users or migrations from cPanel, thus all accounts that are being migrated right now are being set up on Johnny. In the future, when everything is settled down, Tommy will be available again for free accounts and accounts that were created on it before our Plesk migration will be able to request to be moved back into it. 1
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