romany Posted March 18, 2023 Posted March 18, 2023 I restored my account due to inactivity, but when I enter the password that I entered before, it is considered incorrect. Can I restore the password or replace it with a temporary one for example?
Kairion Posted March 18, 2023 Posted March 18, 2023 This support request is being escalated to our root admins.
Krydos Posted March 18, 2023 Posted March 18, 2023 Your account didn't unarchive correctly. We're still working out all of the bugs. Are you able to login with your old password now?
romany Posted March 18, 2023 Author Posted March 18, 2023 5 hours ago, Krydos said: Ваш аккаунт не был правильно разархивирован. Мы все еще работаем над всеми ошибками. Вы можете войти со своим старым паролем сейчас? It seems not. At least nothing has changed for me
Krydos Posted March 18, 2023 Posted March 18, 2023 A password reset link has been emailed to you. Let us know if you're still unable to log in after setting a new password. One thing to keep in mind is the password has to be ASCII letters, numbers, and symbols. You can't use any UTF-8 characters such as letters with accents or all of those Cyrillic letters in the quote that I definitely didn't say.
romany Posted March 18, 2023 Author Posted March 18, 2023 2 hours ago, Krydos said: Ссылка для сброса пароля была отправлена вам по электронной почте. Сообщите нам, если вы по-прежнему не можете войти в систему после установки нового пароля. Следует иметь в виду, что пароль должен состоять из букв, цифр и символов ASCII. Вы не можете использовать какие-либо символы UTF-8, такие как буквы с диакритическими знаками или все эти кириллические буквы в цитате, которую я определенно не говорил. Yep, that's works. Thanks! It's a hard job for you, of course, with all these transitions to Plesk XD Good luck guys, be patient, someday everything will be fixed.
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