[HH#958253] Re: HelioHost VPS41 Administrator

[HelioHost]

VPS number: 41, VPS ID: 378

From legal@darkitservices.cloud

Buen d?a podr?an ayudarme porfavor proporcionando e el status de la
instancia vps41 ya que tiene 13 d?as que aparece desconectada de mi
inventario de ansible y Prometheus solo tiene 2 puertos abiertos ya no
funcionan

El lun, 2 de ene. de 2023 4:32 p. m., HelioHost Support <
support@heliohost.org> escribi?:

> [image: HelioHost | Community powered free hosting for everyone.]
>
> Hey Administrator,
>
> Please find details of the VPS below:
>
> Username: Administrator
> Password: <REDACTED FOR SECURITY>
> IPv4: 65.19.141.198
> IPv6: 2001:470:1:1ee::41
> Remote Desktop Port: 3389
> Memory: 4 GB
> CPUs: 8
> HD: 100 GB
> OS: Windows Server 22
> Domain: vps41.heliohost.us
>
> You can login to your Windows Server 22 VPS with the Remote Desktop
> program using the username and password listed above. We recommend changing
> your default password as soon as possible because email isn't very secure.
>
> Windows updates are running currently and may require several reboots to
> complete. Since Windows updates take a lot of system resources the
> performance of your VPS might be lower than usual until they are complete.
>
> Let us know if you'd like another free something.heliohost.us domain
> pointed at your VPS. You can host any domain you want by setting the
> domain's A record to the ipv4 listed above, and optionally an AAAA record
> for the ipv6.
>
> If you have any questions don't hesitate to ask. You can also post on the
> forums https://helionet.org/ or discord https://heliohost.org/chat/ with
> VPS questions.
> Login To VPS Dashboard
> [image: Twitter] [image: Facebook]
> [image: Phone Number]
> <+1-802-884-3546> [image: Support Forum] [image:
> Email]
> ? 2005-2023 Helio Networks. All rights reserved. | Unsubscribe
>
>@heliohost.org>
 

[Krydos]

According to translate.google.com you said

Good morning, could you please help me by providing the status of the vps41 instance since it has been disconnected from me for 13 days ansible inventory and prometheus only has 2 ports open no longer do they work

If this isn't an accurate translation could you please provide your own translation to English as none of us speak that language.

I took a look at VPS41 and it looks like the MBR and boot partition got corrupted somehow, and Window Server won't boot. I'm running a chkdsk right now, but it looks like your files might be intact. The chkdsk process will take a couple hours, and then I'll let you know what the results were. Do you have backups of all of your files already? It might be the best idea to just wipe this VPS and rebuild it from scratch and then you can reinstall your software and restore your backups.

[Krydos]

The chkdsk result says that there is no damage to the C drive. It doesn't look like the MBR can be rebuilt though. Do you need a backup of anything? If so list the directories that need to be backed up. If you already have your backups then let us know and we can reinstall Windows Server 2022 for you.

[HelioHost]

Delete all files don't problem rebuild with a centos 8

El mar, 14 de mar. de 2023 6:34 p. m., HelioHost Support <
support@heliohost.org> escribi?:

> The chkdsk result says that there is no damage to the C drive. It doesn't
> look like the MBR can be rebuilt though. Do you need a backup of anything?
> If so list the directories that need to be backed up. If you already have
> your backups then let us know and we can reinstall Windows Server 2022 for
> you.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=55333
>
> Thank you,
> Heliohost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

Sounds good. In order to securely choose your username and password for your new CentOS 8 VPS please go to https://heliohost.org/password/ and submit the credentials you want to use to log in. Once you've submitted the username and password please reply to this email to let us know the username so we can get the password assigned correctly.

[HelioHost]

Thank you for your assistance.

El mar, 14 de mar. de 2023 6:45 p. m., HelioHost Support <
support@heliohost.org> escribi?:

> Sounds good. In order to securely choose your username and password for
> your new CentOS 8 VPS please go to https://heliohost.org/password/ and
> submit the credentials you want to use to log in. Once you've submitted the
> username and password please reply to this email to let us know the
> username so we can get the password assigned correctly.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=55333
>
> Thank you,
> Heliohost support
> https://heliohost.org/
> https://helionet.org/
>
>

[HelioHost]

Darkitservices

El mar, 14 de mar. de 2023 6:45 p. m., HelioHost Support <
support@heliohost.org> escribi?:

> Sounds good. In order to securely choose your username and password for
> your new CentOS 8 VPS please go to https://heliohost.org/password/ and
> submit the credentials you want to use to log in. Once you've submitted the
> username and password please reply to this email to let us know the
> username so we can get the password assigned correctly.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=55333
>
> Thank you,
> Heliohost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

I see the hashed password in the system. We'll get the new CentOS 8 VPS built as soon as possible. I'll reply to this email when it's done.

[Krydos]

Alright, your VPS41 has been rebuilt with CentOS 8 and you should be able to login to SSH on port 22 with the username and password you chose. Let us know if you need help with anything else.