irajkaufman Posted March 14, 2023 Posted March 14, 2023 Hi. I'm trying to access a database that I just created (irajkaufman_dev) from my IP 73.70.214.9. Could you help me with whitelisting for this to work?
Kairion Posted March 15, 2023 Posted March 15, 2023 Hi @irajkaufman, What type of database you created? If it is a MariaDB, you can enable remote access by yourself on Plesk panel. If it is a PostgreSQL, in order for our root admins to answer your request it is necessary that you provide us with your database username that will be allowed to remote access that database (irajkaufman_dev). PS.: Since you posted a support request, I'll assume you created a PostgreSQL database and procced to escalate your support request to our root admins, but as I mentioned above, you still need to provide us the database username.
Krydos Posted March 17, 2023 Posted March 17, 2023 Since it's been a few days with no response I took a look at this account. The database irajkaufman_dev is a PostgreSQL database not a MariaDB one, but there are two users that have been created. I can't grant remote access without knowing which user you want to have remote access.
irajkaufman Posted March 23, 2023 Author Posted March 23, 2023 Thanks, @Krydos! Sorry, had some technical difficulties over the past week and just replaced my old computer. Ideally both users can have remote access, as both are mine. However, if I can only choose one at this time, I'd pick irajkaufman_admin. Thanks!
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