[HH#858736] Plesk login not working

[HelioHost]

Username: N/A, Server: N/A, Main Domain: N/A

Mam/sir
I can't login to plesk. Please do the needful.

Thanks

[MoneyBroz]

What server are you on?

[wolstech]

Please provide the username of the account in question as well.

[HelioHost]

Mailid: iammkp95@gmail.com
Username: iammkp95

On Thu, 2 Mar, 2023, 11:08 pm HelioHost Support,
wrote:

> Please provide the username of the account in question as well.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=55234
>
> Thank you,
> Heliohost support
> https://heliohost.org/
> https://helionet.org/
>
>

[wolstech]

That looks to have been on the old Johnny server and was lost when the cpanel Johnny was hacked a year ago. Because the old Johnny was hacked and all of the accounts were turned into phishing sites, users from cpanel Johnny did not transfer to Plesk and instead had their account and data deleted.

Please sign up again. An invite for a replacement Johnny account has been sent to you.

[HelioHost]

I had my telegram bot hosted there I needed the source code. If the server
is deleted then my work is lost.

On Thu, 16 Mar, 2023, 3:44 pm HelioHost Support,
wrote:

> That looks to have been on the old Johnny server and was lost when the
> cpanel Johnny was hacked a year ago. Because the old Johnny was hacked and
> all of the accounts were turned into phishing sites, users from cpanel
> Johnny did not transfer to Plesk and instead had their account and data
> deleted. Please sign up again. An invite for a replacement Johnny account
> has been sent to you.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=55234
>
> Thank you,
> Heliohost support
> https://heliohost.org/
> https://helionet.org/
>
>

[wolstech]

Yes, your data (and the data of a few thousand other users) was lost because a hacker replaced all of it with phishing content. Unfortunately you'll need to start over.

We specifically state in our service disclaimer (https://wiki.helionet.org/hosting/terms#disclaimer) that we are not liable for data loss precisely because we cannot guarantee things like this won't happen, even though we make every effort to prevent it. In this particular case, the data loss was a direct result of cPanel revoking our licenses. Our servers had defenses against the attack that was used but they stopped working when they decided to revoke our licenses, and the server was subsequently hacked a few months later.

[HelioHost]

For starting over I have to wake up @ 4 am because your server allocation
time is 4am in my country.
?

On Thu, 13 Apr, 2023, 7:14 pm HelioHost Support,
wrote:

> Yes, your data (and the data of a few thousand other users) was lost
> because a hacker replaced all of it with phishing content. Unfortunately
> you'll need to start over. We specifically state in our service disclaimer (
> https://wiki.helionet.org/hosting/terms#disclaimer) that we are not
> liable for data loss precisely because we cannot guarantee things like this
> won't happen, even though we make every effort to prevent it. In this
> particular case, the data loss was a direct result of cPanel revoking our
> licenses. Our servers had defenses against the attack that was used but
> they stopped working when they decided to revoke our licenses, and the
> server was subsequently hacked a few months later.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=55234
>
> Thank you,
> Heliohost support
> https://heliohost.org/
> https://helionet.org/
>
>

[wolstech]

An invite to create a new account has been sent to you.