cabum Posted February 24 Share Posted February 24 Good day, I have been trying to access my account in heliohost but when I try accessing it says my email is not found, I tried using the renewal page and it also said it could not find my email, I wanted to see if there was a problem with my account or if I need to create a new one. Quote Link to comment Share on other sites More sharing options...
moneybrz Posted February 24 Share Posted February 24 What is your username? Quote Link to comment Share on other sites More sharing options...
Kairion Posted February 24 Share Posted February 24 Hello, @cabum. Your last login was on 2020-11-29, with your account being archived on 2021-01-28. Unfortunately, after our server Eddie got hacked, we lost all the archived accounts backups. Considering the period between your last activity and today, it will be necessary for you to create a new account at https://heliohost.org/signup/ during our free signups at midnight UTC. Quote Link to comment Share on other sites More sharing options...
moneybrz Posted February 24 Share Posted February 24 1 minute ago, Kairion said: Hello, @cabum. Your last login was on 2020-11-29, with your account being archived on 2021-01-28. Unfortunately, after our server Eddie got hacked, we lost all the archived accounts backups. Considering the period between your last activity and today, it will be necessary for you to create a new account at https://heliohost.org/signup/ during our free signups at midnight UTC. last login was in 2020? crazy. Quote Link to comment Share on other sites More sharing options...
wolstech Posted February 24 Share Posted February 24 We've had users with an even bigger gap between leaving and returning. 1 Quote Link to comment Share on other sites More sharing options...
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