[Solved] Unable to login

[pancho88]

Hi,

I wasn't able to login within 30 days due to the transition to Plesk. Can you please activate it?

 

Username: pancho88

Server: Ricky

Domain: pancho88.heliohost.org

Email: soy_panchocolate@hotmail.com

 

Thanks for all your great work!

[OnEnemy]

You should have gotten an email (check spam too) about your website needing to be logged into soon or it will go offline.

The link in the email should go to https://heliohost.org/renew/ where you can put in your email and reactivate your site yourself.

Any questions, don't hesitate to ask.

[wolstech]

I assume you mean Johnny since that's where your account actually is. The account is not suspended or anything.

Do you want your password reset?

[pancho88]

I got an email when Plesk was ready so I moved my account and then received another email stating that my account was successfully transferred. The latest email has a button that says Login To Plesk and points to https://heliohost.org/login. But after clicking on it I went to the web and there was no way of login in. So, I requested a password reset, but that change only took place in helionet instead of heliohost (I mean, the new password only gives me access to helionet).

I used the last 3 passwords that I remembered for HelioHost, but all those (using both, my email and my user name) were wrong. I'm sending you an attachment of the error I was given when login in.

I already went to  https://heliohost.org/renew/ and reactivated my account. But I'm still unable to login...

[wolstech]

Try logging in at https://johnny.heliohost.org/ instead. If that doesn't work, let me know and I'll email a password reset link to you for the hosting account.

[pancho88]

Thanks, but it didn't work either, using my email or also my username and trying the last 3 passwords I remember.

[wolstech]

Please check the email address associated with your account for an email containing a link to change your password.

[pancho88]

Kudos to your support, wolstech! Now I'm able to login from https://johnny.heliohost.org/ and also from https://heliohost.org.

Thank you all!

[wolstech]

Great to see it's working for you  Please let us know if you need anything else.