[HH#107666] Re: HelioHost VPS Late Payment

[HelioHost]

Username: N/A, Server: N/A, Main Domain: N/A

Can I pay the one month again? Paypal still wont do the automatic payment.

Thanks

On Sun, Apr 17, 2022, 00:03 HelioHost Support wrote:

> Your VPS payment of $5.00 USD is 4 days overdue. Please try to make a new
> payment within the next 24 hours. You can do so at
>
> https://www.heliohost.org/vps/pay/?code=NDzyPR3gmSKrzYDI
>
> Let us know if you face any issues or have any questions regarding this.
>
> Thank you,
> Heliohost Support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>
>

[Krydos]

Generally we don't like to do one month one time payments because it causes a lot of extra work for our staff to verify each payment. Imagine having to log into paypal and copy/paste in 80 email addresses to verify VPS by hand. So if you're unable to do a recurring subscription it would be best if you could do 6 months and save yourself 10% off too. It would be $27.00 for six months including the discount. If you really think you can figure out how to get the subscription to work again within the next 30 days then you can do one month again, but that is what you were supposed to be solving for the last month. Anyways, I powered your VPS back on since you're making an attempt.

[HelioHost]

Sorry, I checked with the bank and paypal itself. They both said there is
no problem with my card. I just asked them to reissue a new card



On Mon, Apr 18, 2022, 11:59 HelioHost Support wrote:

>
> Generally we don't like to do one month one time payments because
> it causes a lot of extra work for our staff to verify each payment. Imagine
> having to log into paypal and copy/paste in 80 email addresses to verify
> VPS by hand. So if you're unable to do a recurring subscription it would be
> best if you could do 6 months and save yourself 10% off too. It would be
> $27.00 for six months including the discount. If you really think you can
> figure out how to get the subscription to work again within the next 30
> days then you can do one month again, but that is what you were supposed to
> be solving for the last month. Anyways, I powered your VPS back on since
> you're making an attempt.
>
>
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet.org/index/index.php?showtopic=52735
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>

[Krydos]

Alright, hopefully it works next month. The one time payment has been credited to your account and your new expiration date is 2022-05-18. Thanks.

[HelioHost]

Can you pls generate a new vps subscription link for me?

On Mon, Apr 18, 2022, 23:58 HelioHost Support wrote:

>
> Alright, hopefully it works next month. The one time payment has
> been credited to your account and your new expiration date is 2022-05-18.
> Thanks.
>
>
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet.org/index/index.php?showtopic=52735
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>

[Krydos]

There you go https://www.heliohost.org/vps/pay/?code=c9Km7txBEUd4Xp2p

[HelioHost]

Payment's been made again and automatic setup done.

Just adjust that I have an extra month paid in advance, no need to revert
any charges.


Sorry for the inconvenience.

Regards,
Zane

On Tue, Apr 19, 2022, 06:46 HelioHost Support wrote:

>
> There you go
> https://www.heliohost.org/vps/pay/?code=c9Km7txBEUd4Xp2p
>
>
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet.org/index/index.php?showtopic=52735
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>

[Krydos]

Alright, I see the subscription in the system and it has been linked with your VPS. Everything appears to be good to go now. Thanks for getting this fixed.