HelioHost Posted January 17, 2022 Posted January 17, 2022 Username: N/A, Server: N/A, Main Domain: N/AHi There, This is vasim. I had donated a USD $1 for tommy 5 days ago, but I have not received the invitation link yet. Please do the needful and send me an invitation link to signup for Tommy server. Thanks. --- Regards, *Vasim MS.*
wolstech Posted January 17, 2022 Posted January 17, 2022 We haven't been accepting new accounts since July because our cpanel licenses have been revoked. Please see our news section for details. It's impossible to create new accounts at this time. We're in the progress of converting our systems to Plesk, but we have no idea when that will be done. Once that is done and public registration opens, we can send an invite using this donation, but it may be several months before that happens.
HelioHost Posted January 17, 2022 Author Posted January 17, 2022 in that case, you should not accept donations. And refund if any. Thanks. --- Regards, *Vasim MS.* On Mon, Jan 17, 2022 at 7:08 PM HelioHost Support wrote: > > We haven't been accepting new accounts since July because our > cpanel licenses have been revoked. Please see our news section for > details. It's impossible to create new accounts at this time. > > > > We're in the progress of converting our systems to Plesk, but we > have no idea when that will be done. Once that is done and public > registration opens, we can send an invite using this donation, but it may > be several months before that happens. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=50928 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >
wolstech Posted January 17, 2022 Posted January 17, 2022 It's a donation, not a purchase. The Tommy account is just a gift we give to donors as a way of saying thank you. Due to technical constraints, it is not something we can currently offer. We clearly indicate that we aren't accepting new accounts if you read our website: https://www.heliohost.org/signup/ (you'll notice all of them say CLOSED except for VPSes, which are a different product that is sold as monthly subscription). We have also discussed the license and Plesk transition in detail in our News section: https://www.helionet.org/index/forum/1-news/ As for why we still accept donations, we still have to pay our providers despite not offering new accounts, and websites belonging to an existing cPanel account are being kept online without the control panel. If we stopped collecting money and instead turned off the servers and cancelled our service with our provider, over 10,000 websites would just disappear off the internet. Those with existing accounts who donate also get moved up in line to get Plesk sooner when it becomes available. Can provide the transaction ID of the donation? I'll be happy to check to see if we can refund it, but generally for these tiny donations, the Paypal fees for the initial donation plus a refund end up exceeding the amount we received from the donation.
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