HelioHost Posted September 23, 2021 Posted September 23, 2021 VPS number: 51, VPS ID: 92Hello, Am aware that of it but I put the on Paypal allready, according to paypal settings the failed payments are added to the next month. Nextmonth 18th, I will be charged 12$ +12 $ overdue Check the attached screenshot On Thu, Sep 23, 2021, 6:05 AM HelioHost Support wrote: > Your VPS payment of $12.00 USD is 4 days overdue. Please try to make a new > payment within the next 24 hours. You can do so at > > > https://www.heliohost.org/vps/pay/?mem=4&cpu=8&hdd=100&os=ubuntu20&sub=1month > > Let us know if you face any issues or have any questions regarding this. > > Thank you, > Heliohost Support > https://www.heliohost.org/ > https://www.helionet.org/ > > >
HelioHost Posted September 23, 2021 Author Posted September 23, 2021 Here is a link to screenshot https://prnt.sc/1tba21d I had forgotten that binanary attachment are forbidden On Thu, Sep 23, 2021, 10:34 AM HelioHost Support wrote: > Your message (Re: HelioHost VPS Late Payment) has been assigned the > tracking ID [HH#310863]. One of our volunteer community members will reply > to your email as soon as possible. > > Please include the string [HH#310863] in the subject of any future email > regarding this case. You may do that by simply replying to this message. > > Please be aware that our system rejects binary attachments. If you are > submitting a screenshot or attachment please post a link to the file > instead of attaching it to the email. > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=45089 > > Thank you, > Heliohost Support > https://www.heliohost.org/ > https://www.helionet.org/ > > >
Krydos Posted September 23, 2021 Posted September 23, 2021 Alright, if you can't pay today we can hold onto your data for up to 30 days and when you can pay again we can power your VPS back on with all your data intact. Our policy is to only hold onto VPS data for 30 days without payment so if you need to go longer than that between payments you should take a backup now and then when you're able to pay again we can set up a new VPS for you and you can restore your backups.
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