[HH#430087] cant login to my account

[HelioHost]

Username: psn9999, Server: Tommy, Main domain: fivemrcmpcad.cf

hello i cant login to my account its saying invalid login
email is psn099999@gmail.com
and my username is psn9999

[Krydos]

It looks like your account went inactive, you renewed it, and then tried to login and reset your password before it was fully active. You can't login or reset the password of an account that is still inactive, and sometimes the renew process can take 15 minutes or so depending on the server load. On the new version of the website I'm working on I'm going to give a better error message than just "Invalid login" when this happens. I have verified that your account is fully reactivated now. Are you able to login?

[HelioHost]

i thought that was it but it just scared me for a sec and yes i can login
now thank you

On Sun, Jun 27, 2021 at 5:07 PM HelioHost Support
wrote:

>
> It looks like your account went inactive, you renewed it, and then
> tried to login and reset your password before it was fully active. You
> can't login or reset the password of an account that is still inactive, and
> sometimes the renew process can take 15 minutes or so depending on the
> server load. On the new version of the website I'm working on I'm going to
> give a better error message than just "Invalid login" when this happens. I
> have verified that your account is fully reactivated now. Are you able to
> login?
>
>
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet.org/index/index.php?showtopic=43780
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>