HelioHost Posted June 25, 2021 Posted June 25, 2021 Username: N/A, Server: N/A, Main Domain: N/AHello Support. I have installed a PHP script that works at http://azwebdds.heliohost.org/TESTSERVER/PHP/mykanboard This is a simple Kanban board on PHP 7 and SQLite. It works but is weird. Periodically and often, near in a ratio of 1 (200) to 10 (500), I get an error 500: *Maybe I need to adjust some settings in the hosting cPanel?* > *Internal Server Error*The server encountered an internal error or > misconfiguration and was unable to complete your request. > Please contact the server administrator at > webmaster@azwebdds.heliohost.org to inform them of the time this error > occurred, and the actions you performed just before this error. > More information about this error may be available in the server error log. > Additionally, a 500 Internal Server Error error was encountered while > trying to use an ErrorDocument to handle the request. Thank you. -- Regards, Alex
Krydos Posted June 25, 2021 Posted June 25, 2021 500 errors are fairly common on Johnny because he's an experimental server. This means that the server is only intended for experimenting. If you want a server with better uptime, and less errors we recommend switching to a production server like Ricky or Tommy.
azwebdds Posted July 12, 2021 Posted July 12, 2021 On 6/25/2021 at 8:39 AM, Krydos said: ... we recommend switching to a production server like Ricky or Tommy. Hello Support. As you recommended I try to move to Ricky for PHP7|Python3 and MySQL|SQLite|PostgreSQL (Java and RoR I needn't). I doing it by methodic on https://wiki.helionet.org/accounts/moving-your-account I make backup and want to delete my account. От the page https://www.heliohost.org/scripts/delete.php I enter my account login azwebdds@gmail.com and correct pass and press Delete Account button. But I have ERROR like "We're sorry, but we either could not find that account in the database, or it is not listed as active. Please contact an administrator if you feel this message is in error." Thank you.
OnEnemy Posted July 12, 2021 Posted July 12, 2021 1 hour ago, azwebdds said: Hello Support. As you recommended I try to move to Ricky for PHP7|Python3 and MySQL|SQLite|PostgreSQL (Java and RoR I needn't). I doing it by methodic on https://wiki.helionet.org/accounts/moving-your-account I make backup and want to delete my account. От the page https://www.heliohost.org/scripts/delete.php I enter my account login azwebdds@gmail.com and correct pass and press Delete Account button. But I have ERROR like "We're sorry, but we either could not find that account in the database, or it is not listed as active. Please contact an administrator if you feel this message is in error." Thank you. Are you sure you put in the correct username and password?
Krydos Posted July 12, 2021 Posted July 12, 2021 You have to type your username, not your email address into that delete script. 2
azwebdds Posted July 12, 2021 Posted July 12, 2021 16 hours ago, Krydos said: You have to type your username, not your email address into that delete script. Thank you. I have deleted old registration. When I start new I see that Ricky is full and page tell me about Johnny again (but we told about moving to Ricky) (Based on your selections I recommend you start on the Johnny server, but it is currently full. You will need to wait 4 hours and 32 minutes for signups to reopen.) What I need to do next for move to Ricky?
Krydos Posted July 12, 2021 Posted July 12, 2021 Sign up shortly after midnight UTC when signups reset. Here is how long Ricky signups were available for the last week to give you an idea of how quick you need to be. 2021-07-12 45 minutes 25 seconds 2021-07-11 2 hours 41 minutes 2021-07-10 47 minutes 39 seconds 2021-07-09 1 hour 3 minutes 2021-07-08 10 minutes 26 seconds 2021-07-07 1 hour 48 minutes 2021-07-06 1 minute 40 seconds
azwebdds Posted July 13, 2021 Posted July 13, 2021 18 hours ago, Krydos said: Sign up shortly after midnight UTC when signups reset.... Thank you much, Ben. All done successful. Small "css-screen-trouble" I see on cPanel: the INFO-box move under MAIN-box. Usually it stay on right-top place (pict. in add). (same was on Johnny, I wrote you about 25/04 in [HH#645674] and you was fixed it on Johnny cPanel).
Krydos Posted July 13, 2021 Posted July 13, 2021 It's because your screen is too narrow and the gofundme progress bar is too wide. I just removed the gofundme progress bar since we completed the fundraiser.
azwebdds Posted July 14, 2021 Posted July 14, 2021 Ok, thank you. Now the cPanel view correct. I just try to install the EspoCRM from cPanel-> Softaculous for testing. The script check modules before installing and no-found imap module. In php info (https://azwebdds.heliohost.us/TESTING/php-info.php) I see that module was compilated (--with-imap=shared,/opt/cpanel/ea-php73/root/usr' '--with-imap-ssl' ) but probable it not turned on (enable) in php.ini Have we access to php.ini or can you turn on this module by yourself? (I think the modules will be more because this CRM usually ask many). Thank you. Regards Alex.
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