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[gomgo]

Hi, my domain works fine, i have not any problem with it, but in the File manager, i created a new Folder outside public_html, and when i want to acces like MyFolder.gomgo.helihost.us, I receive this message: [Attached Image]

 

I wait more than 72 Hours and i still receiving this message

[gomgo]

Hi, my domain works fine, i have not any problem with it, but in the File manager, i created a new Folder outside public_html, and when i want to acces like MyFolder.gomgo.helihost.us or to my Host IP, I receive this message: [Attached Image]

 

I wait more than 72 Hours and i still receiving this message, I want to know if is a problem in the hosting or if i'm doing somethingh bad

Edited May 18, 2021 by gomgo

[gomgo]

The Image is this: https://gomgo.heliohost.us/Screen.png

Edited May 18, 2021 by gomgo

[wolstech]

That path isn’t valid. All document roots and folders MUST be inside public_html, and to access it with that path, you’d also need to make it a subdomain.

[robertzo]

The reason you see that is because Heliohost hasn't configured you account properly yet. If you still see that after 72 hrs then try clearing your cache or try using another device and go to your website. Usually for me it takes around 4-5 hrs (I am on Tommy).

[wolstech]

We do not support public folders outside of the public_html folder.

 

To fix this, move the folder inside public_html. The folder will be avaliable at gomgo.heliohost.us/MyFolder/ If you want it to be accessible as a subdomain (myfolder.gomgo.heliohost.us), you should add a subdomain in cPanel and select the folder as the document root for it, then wait 2 hours for it to configure.

[gomgo]

We do not support public folders outside of the public_html folder.

 

To fix this, move the folder inside public_html. The folder will be avaliable at gomgo.heliohost.us/MyFolder/ If you want it to be accessible as a subdomain (myfolder.gomgo.heliohost.us), you should add a subdomain in cPanel and select the folder as the document root for it, then wait 2 hours for it to configure.

Thanks, i go to use that