[Solved] Account Renew: Urgent

[nimeshk]

Hi, Username is Edvicon.

 

The account has been deactivated due to no login for 30 days. I tried renew option. But still I can not log into control panel. Can you please help me with this. My website receiving visitors from various countries. So, have the site down is a bad image for the organization. Please help. Thank you.

[nimeshk]

I'm sorry. It works now. It seems it took a while to renew. Please ignore this support request. I couldn't find an option to delete this. Thanks.

[Krydos]

Make sure you're receiving our emails. They come from no-reply@heliohost.org. You should receive a warning a couple days before your account goes inactive, and then another email when your website is taken offline.