dfeler Posted June 7, 2020 Posted June 7, 2020 Please unsuspend my account. I have not used it in awhile but will become active on it shortly.
Krydos Posted June 7, 2020 Posted June 7, 2020 Your account is not suspended. Like sohamb03 said, it's archived.
Krydos Posted June 7, 2020 Posted June 7, 2020 Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
dfeler Posted June 7, 2020 Author Posted June 7, 2020 I understand, I will try to not have this happen again. How long does unarchiving normally take? I still don't seem to have access to my account.
Krydos Posted June 7, 2020 Posted June 7, 2020 It usually takes 10-30 minutes. The script is still running. I'll make another post when it's done.
Krydos Posted June 7, 2020 Posted June 7, 2020 Done. You should now be able to log in and your website should start working within 2 hours.
dfeler Posted June 7, 2020 Author Posted June 7, 2020 I really appreciate your help. What is the most stable server Helio offers? I am currently on the Tommy server, how stable is it in terms of the uptime?
Krydos Posted June 7, 2020 Posted June 7, 2020 You're already on the best shared server. In order to get better uptime than Tommy you have to move to a VPS. You can see the uptime for the last week in the following images:
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