[Solved] SFTP/FTP not working after server move

[yeuxnive]

None of these are working 24h after my account was moved from Johnny to Tommy: SFTP, admin FTP, newly created FTP account. Is the problem on my end or yours? Thanks in advance for your help.

 

SFTP:

Status:    Connecting to tommy.heliohost.org:1373...
Response:    fzSftp started, protocol_version=9
Command:    open "yeuxnive@tommy.heliohost.org" 1373
Error:    Connection timed out after 20 seconds of inactivity
Error:    Could not connect to server

 

FTP:

Status:    Resolving address of ftp.yeuxnivers.heliohost.org
Status:    Connecting to 65.19.143.6:21...
Status:    Connection established, waiting for welcome message...
Status:    Initializing TLS...
Status:    Verifying certificate...

Status:    TLS connection established.

Status:    Logged in
Status:    Retrieving directory listing...
Command:    PWD
Response:    257 "/" is your current location
Command:    TYPE I
Response:    200 TYPE is now 8-bit binary
Command:    PASV
Response:    227 Entering Passive Mode (65,19,143,6,227,131)
Command:    MLSD
Error:    Connection timed out after 20 seconds of inactivity
Error:    Failed to retrieve directory listing

[Luigi123]

This is usually happens when Tommy server get over loaded and it can’t handle it very well. We have been receiving a few complaints about Tommy server and we have suspend some of users for running something that is making server causing really slow, but the issue is still exists, and we are currently still on the investigation. My next suggestion that you could you just wait for a while and try again. If it happens again, try a different internet connection (especially if you're at work or school, where firewalls are likely to block it).

[Krydos]

No, it has nothing to do with Tommy being overloaded...

 

It's because the SFTP port on Tommy is 1342 like it says on the SFTP connection information. Johnny's port is 1373. You're still using the old port number from before your account was transferred.

 

Also, your FTP example isn't FTP it's FTPS so that's why it's not working either. Try plain FTP and it should work.

[Luigi123]

Yea I figure that could be a reason while I did some investigation on those two ports and I was about to say it too.

[yeuxnive]

No, it has nothing to do with Tommy being overloaded...

 

It's because the SFTP port on Tommy is 1342 like it says on the SFTP connection information. Johnny's port is 1373. You're still using the old port number from before your account was transferred.

 

Also, your FTP example isn't FTP it's FTPS so that's why it's not working either. Try plain FTP and it should work.

Thanks, it's working now.

 

FYI... all config settings I used were copied and pasted from the FTP section of my cPanel as it currently shows:

SFTP Settings SFTP host: tommy.heliohost.org

SFTP port: 1373

SFTP protocol: SFTP

SFTP logon type: Normal

SFTP Username: yeuxnive

SFTP password: <same as cpanel>

[Luigi123]

That’s weird. Back when the server had crashed and I have to move over to Ricky for temporary until Tommy server gets fixed. Then after that, I moved back to Tommy and when I check SFTP it’s already being updated.

 

We haven’t heard any complaints about it and you are the person reporting that to us. For now, I wouldn’t worried about that but if we are starting to get a lot of complaints, I’ll let Krydos know about it. For now, this your right settings.

 

SFTP host: tommy.heliohost.org

SFTP port: 1342

SFTP protocol: SFTP

SFTP logon type: Normal

SFTP Username: <same as cpanel>

SFTP password: <same as cpanel>