webdevsemo Posted March 7, 2020 Share Posted March 7, 2020 I get a 500 internal server error when I try to access Softaculous from my cpanel. Should this be working? Thanks Quote Link to comment Share on other sites More sharing options...
Guest yikes Posted March 7, 2020 Share Posted March 7, 2020 Depends on what server. Johnny has issues with a lot of stuff. Quote Link to comment Share on other sites More sharing options...
webdevsemo Posted March 7, 2020 Author Share Posted March 7, 2020 I'm on Tommy Quote Link to comment Share on other sites More sharing options...
Sn1F3rt Posted March 7, 2020 Share Posted March 7, 2020 Sofaculous on Tommy works fine for me. Maybe, at the time you're trying to access Sofaculous, the server qas under high load. Just try again, it should be alright. Quote Link to comment Share on other sites More sharing options...
wolstech Posted March 7, 2020 Share Posted March 7, 2020 Was this sometime last night? I was having issues on tommy last night and he had a load of 116 (!!!) at one point (normal is usually 5-10). Quote Link to comment Share on other sites More sharing options...
webdevsemo Posted March 8, 2020 Author Share Posted March 8, 2020 working now, thanks Quote Link to comment Share on other sites More sharing options...
webdevsemo Posted March 9, 2020 Author Share Posted March 9, 2020 Oy, oh now, not working again. I don't know, but it seems related to something I'm doing on the site, because the problem has reoccured twice now, each time after doing the same thing, which is to try to restore my website from a backup with a backup/restore tool in Wordpress. Each time it has failed, which has motivated me to just wipe the site clean and restore from the backup to a new site. But when I go to do this I get the following message when I click on the Softaculous link: Internal Server Error500 No response from subprocess (cpanel (cpanel)): The subprocess reported error number 72,057,594,037,927,935 when it ended. The process dumped a core file.cpsrvd Server at tommy.heliohost.org Quote Link to comment Share on other sites More sharing options...
Sn1F3rt Posted March 9, 2020 Share Posted March 9, 2020 Actually that has got to do with load itself. Maybe you were unlucky again, as you'd have tried to access Sofaculous when the server was under high load again. Shouldn't be anything to do with your account TBH. Quote Link to comment Share on other sites More sharing options...
wolstech Posted March 9, 2020 Share Posted March 9, 2020 The backup tools in WP are likely the cause here. WP itself is notorious for being very heavy and causing load. Also, the restore failing is probably the PHP process running them timing out and being killed because they exceed the max allowed execution time. To be honest, I'm surprised you didn't end up suspended for load due to those restores. You must've been lucky and tried when load was low. The best solution to WP issues is, as always, to simply not use WP. It is terribly coded and consequently is horribly inefficient, not to mention insecure. Just about any other CMS in existence is faster. Quote Link to comment Share on other sites More sharing options...
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