wyh Posted October 11, 2019 Share Posted October 11, 2019 After Tommy was down, my account status remains backedup. Could you please help with the login again? My mail is "wyhliverpoolfc@gmail.com". Link to comment Share on other sites More sharing options...
wolstech Posted October 11, 2019 Share Posted October 11, 2019 Invite sent for replacement account. Link to comment Share on other sites More sharing options...
Sn1F3rt Posted October 11, 2019 Share Posted October 11, 2019 Please download your Tommy backup from https://www.heliohost.org/backup. Then post your previous main domain here to be cleaned up by an admin. After that's done, you'll be sent an invite following which you'll be able to recreate your account on Tommy, and then you can manually restore your backup with help from the admins if needed. Wolstech, you quick guy! Link to comment Share on other sites More sharing options...
wyh Posted October 19, 2019 Author Share Posted October 19, 2019 Hi, I have recareated the account via the invitation link with new usename. However, after completing the creation process, I got an error that the account is not exist. Link to comment Share on other sites More sharing options...
flazepe Posted October 19, 2019 Share Posted October 19, 2019 (XID dyjpe5) The system cannot accept wyh as a domain name (domain name must have a valid TLD label).It needed to be wyh.heliohost.org, not just wyh. Invite resent. Link to comment Share on other sites More sharing options...
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