[HH#843401] MySQL database not working on my Tommy account

[HelioHost]

Username: bobdick2, Server: Tommy, Main domain: bobsultimatesite.heliohost.org

 

Username:bobdick2

Hi,

I just created an account with the Tommy invite link. However as I was

uploading my database, the website crashed and now the MySQL database site

won't even open. I'm trying to create a database named "yourhomepage" since

it is hardcoded in all of my php files but either the MySQL database

wizard gives me an error or the page won't open at all. I know you guys

worked very hard to get Tommy back online but I'm a bit frustrated since

after 2 months of waiting, I can't even get my database back up again.

 

TLDR: I can't create MySQL Databases

 

Thanks, Bob

[wolstech]

I see a database called bobdick2_your_homepage on your account, though PhpMyAdmin doesn't seem to work when I'm logged in as you...it just spins forever. 

 

Have you tried changing your password? That sometimes fixes weird issues with MySQL.

 

Also, I would suggest you ask for help with this issue on the forum instead. We can't escalate email support requests due to the way the email system works. If a password change doesn't clear this up, odds are this will need to be fixed by Krydos (our main server admin), and having a normal forum post to escalate directly to him often gets a faster response since he doesn't read the email queue too often.