allu62 Posted August 26, 2019 Posted August 26, 2019 Hi. Any server may crash and it may take time before it's online again. Thanks for hard work (I suppose), thanks for the backups. But, big surprise, when I tried to sign in this morning. My account has been suspended. Difficult to understand why loosing everything, if it's not your fault. Of course, there is the possibilty to recreate the account. But that meens having to make a donation. I understand that you need lot of money, but how can I do? I'm still homelless, found a sponsor to nenew my domain name last week and could find one for the donation, too. But I don't know anyone, who has an account at PayPal. Is there any payment possibility using a bank card or account? My site is hundreds of hours of work, important for me (and I hope one day for others) and before the crash there have been more and more regular visitors. Have I to give up all this because of a broken harddisk? I hope that you'll find a solution. Anyway, thanks for having had the possibility of my own website during a year... Server: TommyUsername: alluDomain: streetinfo.lu
Sn1F3rt Posted August 26, 2019 Posted August 26, 2019 Your account isn't suspended. Tommy's been rebuilt. This means that it's been formatted and the accounts in it no longer exists. Go to https://www.heliohost.org/backup and download your backup using your previous Tommy credentials. You may choose to wait till Tommy's back or create a temporary Ricky account which can be moved to Tommy after he's back. Wait for an admin to clean up your domains from the cluster. If you're a donor, you can receive a Ricky invite. Otherwise you can sign up at midnight UTC when registrations open up or make a donation (minimum $) to receive an invite. Also, the page does accept card donations. 1
wolstech Posted August 26, 2019 Posted August 26, 2019 All users who were on Tommy will see an erroneous inactive/suspended message if they try to log in. You can disregard it. You're not suspended, you just need to sign up again once the server's fixed. Once we announce it, donors can just re-request an invite, others will need to sign up again for free. See Sohamb03's post for the details.
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