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Posted

Heliohost username: ktung

b. the server your account is on: Tommy or Ricky server
c. khanhtung.heliohost.org

For some reason. My hosting account got suspended or deleted by HelioHost. The data that I have there are really important. Can you help me out by resolving this issue please? Thank you.

Posted

Neither is your hosting account suspended not is it deleted.

 

It's an active account and your main domain too is perfectly alright.

 

What exactly do you want?

  • Like 1
Posted

Wait. The last time I login, it said password incorrect (I use a password manager to autofill it) I even checked my account status on HelioHost and it also said account not found. Now I can login without any problem. This is kinda weird..

Posted

I even checked my account status on HelioHost and it also said account not found. Now I can login without any problem. This is kinda weird..

Probably that was due to a spelling error in the username. Never mind... be happy that things got settled.

  • Like 1
Posted (edited)

 

I even checked my account status on HelioHost and it also said account not found. Now I can login without any problem. This is kinda weird..

Probably that was due to a spelling error in the username. Never mind... be happy that things got settled.

 

I uses a password manager app to autofill information for logging in but it said password incorrect. But you're right. It's great that everything is working alright, lol. I'd better get up with the habit of backing up data daily too!

Edited by ktung
Posted

Passwords will report incorrect for any server that's down simply because they can't be checked. However, there's a second issue currently as well with Tommy when it comes to account management. 

 

@flazepe: Take a look in the admin tools and you'll see our account system has absolutely no idea what the domains and emails for half of Tommy's users are... Because of that, the heliohost.org login might not work for those users simply because it can't resolve the email address to a username. These users can still sign in by using their actual username and password, though they might need to use https://tommy.heliohost.org:2083/ until the issue is fixed (my account isn't affected or I'd test it...)

  • Like 2
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