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[HH#720284] Re: Request for JSP/servlet hosting and configuration assistance


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Posted

Username: krithik2, Server: Tommy, Main domain: krithik2.heliohost.org

 

For checking- http://krithik2.heliohost.org/TestDeploy/

 

Sent from my iPhone

 

> On 17-Apr-2019, at 10:44 AM, krithik_nagesh@yahoo.com wrote:

>

> And I need this for demo purpose. So the sooner the better.

>

> Sent from my iPhone

>

>> On 17-Apr-2019, at 10:42 AM, krithik_nagesh@yahoo.com wrote:

>>

>> Hi Team,

>>

>> Need quick help on the following two points -

>> I have Tommy access.

>> 1) Unable to view JSP page as it displays as text file.

>>

>> 2) I am unable to find htaccess file.

>>

>> Thanks in advance.

>>

>> Regards,

>> Krithik

>>

>> Sent from my iPhone

Posted

Java has to be requested through cpanel, and has a wait of over a week to get due to demand. To request it, the Java option can be found under the Software section in cpanel.

 

As for .htaccess, in the file manager, go to the settings in the upper right, and enable the "show hidden files (dot files)" option. If you still don't see it, it's because it doesn't exist. You can just create it in that case.

Posted

Thanks. I had already requested java/jsp/servlet. Can you please check and p=

rovide the ETA?

 

Regards,

Krithik

 

Sent from my iPhone

 

> On 17-Apr-2019, at 3:17 PM, Heliohost Support wrot=

e:

>

> Java has to be requested through cpanel, and has a wait of over a week to g=

et due to demand. To request it, the Java option can be found under the Soft=

ware section in cpanel.

> As for .htaccess, in the file manager, go to the settings in the upper rig=

ht, and enable the "show hidden files (dot files)" option. If you still don'=

t see it, it's because it doesn't exist. You can just create it in that case=

.

>

> You may view the status of your ticket by visiting:

>

> https://www.helionet.org/index/index.php?showtopic=3D35598

>

> Thank you,

> Heliohost support

> https://www.heliohost.org/

> https://www.helionet.org/

>

Posted

The estimate should be shown in cPanel I believe if you visit the page where you requested it.

 

The numbers I see indicate that if you requested it today, I would expect it late next week sometime (on or after 4/26). Note that this date is subject to being pushed back because this date is based on the number of people in line in front of you. The line only moves if someone else loses their Java due to being suspended or not using it. If the line does not move during a given day, the date will be pushed back by another day. Java is rarely lost by other users due to demand, so the lines move very slowly and waits often exceed the given estimate. 

Posted

Thanks

 

Sent from my iPhone

 

> On 17-Apr-2019, at 11:14 PM, Heliohost Support wro=

te:

>

> The estimate should be shown in cPanel I believe if you visit the page whe=

re you requested it.

>

> The numbers I see indicate that if you requested it today, I would expect i=

t late next week sometime (on or after 4/26). Note that this date is subject=

to being pushed back because this date is based on the number of people in l=

ine in front of you. The line only moves if someone else loses their Java du=

e to being suspended or not using it. If the line does not move during a giv=

en day, the date will be pushed back by another day. Java is rarely lost by o=

ther users due to demand, so the lines move very slowly and waits often exce=

ed the given estimate.

>

>

> You may view the status of your ticket by visiting:

>

> https://www.helionet.org/index/index.php?showtopic=3D35598

>

> Thank you,

> Heliohost support

> https://www.heliohost.org/

> https://www.helionet.org/

>

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