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[HH#362489] heliohost account page still says it's being set up


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Posted

Username: esceeles, Server: Ricky, Main domain: crosswordsolver.heliohost.org

 

Hello, I signed up for a heliohost webpage about a week ago, yet when I go

to the page, it still says it hasn't been setup and configured yet, even

though it states the process should only take 24 hours. I have my app set

up in the file system, is there something else i need to do?

 

Best,

Ellie

Posted

Thank you, I am able to view that now. I can't figured out how to get my

flask app running. I've followed all the directions on this link:

https://wiki.helionet.org/Flask and this one:

https://www.helionet.org/index/topic/27822-answered-how-do-i-use-flask-on-johnny/?p8919

which both give slightly different directions, but I have tried all

variations I can think of. I can't quite determine if myapp.py and all the

other source code should be in the flask folder or up a level in

public_html. Otherwise, I have the cgi.cgi folder set up per instructions,

the .htaccess and flask.wsgi. Are there any steps not mentioned in the

tutorial for getting this application to actually run?

 

On Thu, Feb 28, 2019 at 1:31 PM Heliohost Support

wrote:

 

> http://crosswordsolver.heliohost.org/ is working for me. You probably

> just need to clear your browser cache. That queued page should only last 2

> hours at the most, but sometimes browsers save a copy and refuse to load

> the actual page until you clear the cache.

>

> You may view the status of your ticket by visiting:

>

> https://www.helionet.org/index/index.php?showtopic5255

>

> Thank you,

> Heliohost support

> https://www.heliohost.org/

> https://www.helionet.org/

>

>

Posted

Thank you, I am able to view that now. However, I still can't figured out

how to get my flask app running. I've followed all the directions on this

link: https://wiki.helionet.org/Flask and this one:

https://www.helionet.org/index/topic/27822-answered-how-do-i-use-flask-on-johnny/?p8919

which both give slightly different directions, but I have tried all

variations I can think of. I can't quite determine if myapp.py and all the

other source code should be in the flask folder or up a level in

public_html. Otherwise, I have the cgi.cgi folder set up per instructions,

the .htaccess, myapp.py and flask.wsgi. Are there any steps not mentioned

in the tutorial for getting this application to actually run when someone

visits the url? If you need to look at my files that would be very okay.

 

Thanks,

Ellie

 

On Thu, Feb 28, 2019 at 6:36 PM Heliohost Support

wrote:

 

> Thank you, I am able to view that now. I can't figured out how to get my

> flask app running. I've followed all the directions on this link:

> https://wiki.helionet.org/Flask and this one:

>

> https://www.helionet.org/index/topic/27822-answered-how-do-i-use-flask-on-johnny/?p8919

> which both give slightly different directions, but I have tried all

> variations I can think of. I can't quite determine if myapp.py and all the

> other source code should be in the flask folder or up a level in

> public_html. Otherwise, I have the cgi.cgi folder set up per instructions,

> the .htaccess and flask.wsgi. Are there any steps not mentioned in the

> tutorial for getting this application to actually run?

> On Thu, Feb 28, 2019 at 1:31 PM Heliohost Support

> wrote:

> > http://crosswordsolver.heliohost.org/ is working for me. You probably

> > just need to clear your browser cache. That queued page should only last

> 2

> > hours at the most, but sometimes browsers save a copy and refuse to load

> > the actual page until you clear the cache.

> >

> > You may view the status of your ticket by visiting:

> >

> > https://www.helionet.org/index/index.php?showtopic5255

> >

> > Thank you,

> > Heliohost support

> > https://www.heliohost.org/

> > https://www.helionet.org/

> >

> >

>

> You may view the status of your ticket by visiting:

>

> https://www.helionet.org/index/index.php?showtopic5255

>

> Thank you,

> Heliohost support

> https://www.heliohost.org/

> https://www.helionet.org/

>

>

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