Problem with Softaculous and BlaB!

[vnsmes]

Hello everyone.

I'm not sure if this is a problem with the host, so I'll post as a question.

 

I'm trying to install the 'BlaB!' script at one of my subdomains, but Softaculous retrieve this error message after loading about 8% of the instalation:

• Could not access your domain. Please make sure your domain is pointing to this server and there is no .htaccess file restricing access to your domain

The script would be installed at http://chat.vnsmes.com/

I'm sure the domain is pointing to the server, and the .htaccess file doesn't look to be a problem for other scripts at softaculous. Besides that, i've already allowed the 'chat' folder at .htaccess (otherwise my Oxwall instalation wouldn't let me access the folder's files).

 

Is it a problem with the script itself, or the host doesn't fill the requirements, or it is just me doing something wrong?

Any help is appreciated.

 

Thank you for reading.

 

 

[Krydos]

chat.vnsmes.com’s server IP address could not be found.

The problem is cloudflare. https://bybyron.net/php/tools/dns_records.php?domain=vnsmes.com&rec=NS If you use ns1.heliohost.org and ns2.heliohost.org it would work. If you refuse to use our nameservers you'll need to contact cloudflare support to get your subdomain fixed.

[vnsmes]

Oh thank you, Krydos.

I've changed the nameservers now.

It takes some time to start working properly, right?

[Krydos]

The subdomain is working for me now, but you've got a 500 error.

[vnsmes]

Well, nameservers already changed, but the problem persists. And it seems to happen only with the BlaB! software especifically. i've tried and successfully installed other php softwares with no problems. Any recomendations on what to do? I'm kind of frustrated 

[Krydos]

the problem persists.

The problem doesn't persist. You already solved one problem, and now there is new problem that you need to solve.

 

What happens when you rename or delete your .htaccess file?

[vnsmes]

Yeah, you're right. Well, after rename my .htaccess I could install the script and use the subdomain, but after rename back to .htaccess, I'm not able to open my subdomain again (500 error).

I've searched solutions to problems like mine, but none of them have worked.

 

Options +FollowSymLinks
RewriteEngine On
 
AddEncoding gzip .gz
AddEncoding gzip .gzip
<FilesMatch "\.(js.gz|js.gzip)$">
  ForceType text/javascript
</FilesMatch>
<FilesMatch "\.(css.gz|css.gzip)$">
  ForceType text/css
</FilesMatch>
 
 
#RewriteCond %{REQUEST_URI} (/|\.php|\.html|\.htm|\.xml|\.feed|robots\.txt|\.raw|/[^.]*)$  [NC]
RewriteCond %{REQUEST_URI} !^/index\.php
RewriteCond %{HTTP_HOST} !chat.vnsmes.com$
RewriteCond %{REQUEST_URI} !/chat/

 

The code above should solve the problem, but it didn't.

 

Oxwall is at public_html

Edited November 5, 2018 by Krydos
fixed code tags

[Krydos]

Sounds like there is a problem with your .htaccess then. Maybe use a tool like https://htaccess.madewithlove.be/ to debug it?