HelioHost Posted September 14, 2018 Posted September 14, 2018 Username: efra75, Server: Ricky, Main domain: oystta.heliohost.org I have an account with this server, but I get connection error pleasecould you help me.
wolstech Posted September 14, 2018 Posted September 14, 2018 Your site is loading fine for me, so odds are it's because you're probably blocked in the firewall. What's your IP address and I'll unblock you?
efra75 Posted September 15, 2018 Posted September 15, 2018 so far I do not have access to cpanel and remote MySQL, help me, my ip is 190.12.77.81 so far I do not have access to cpanel and remote MySQL, help me, my ip is 190.12.77.81
wolstech Posted September 15, 2018 Posted September 15, 2018 It's not blocked. Are you able to get to the login screen and get an invalid password message, or is it just timing out? If it's timing out, it's your internet connection causing the issue. Public networks like universities, work networks, free wifi, etc. often block the ports needed for cPanel and Remote MySQL to function. Try another internet connection or use a VPN and try again. If it just says the password is invalid, try resetting it: https://ricky.heliohost.org:2083/resetpass?start=1
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