ebsug Posted July 31, 2018 Share Posted July 31, 2018 HelioHost username - ebsinfoHelioHost server - tommyHelioHost main domain - ebs.heliohost.org Link to comment Share on other sites More sharing options...
Byron Posted July 31, 2018 Share Posted July 31, 2018 This account has a compromised CMS installation that has been affected by the recent AnonymousFox hack and cannot be unsuspended. An invitation will be sent to you shortly so you can create a new account. Please restore your data using a backup. The data from your old account cannot be recovered or returned to you due to the possibility of the account having been used for Phishing. As a reminder, when selecting a CMS, we highly recommend that users not use WordPress. WP and it's extensions are notorious for having security issues such as the one you (and everyone else on Tommy) experienced, and it has the worst security track record of any CMS out there. Using a different program will help prevent this from happening again. Link to comment Share on other sites More sharing options...
ebsug Posted July 31, 2018 Author Share Posted July 31, 2018 HiI have created a new accountusername: ebsmain domain ebs.heliohost.org but am getting the following notification There is no account in our database that matches that username. Did i have to create a completely new account - different username and main domain? Link to comment Share on other sites More sharing options...
wolstech Posted July 31, 2018 Share Posted July 31, 2018 The domain wasn't properly removed from your old account, so it failed. Try again using the new invite I just sent you and it should work Link to comment Share on other sites More sharing options...
ebsug Posted August 1, 2018 Author Share Posted August 1, 2018 It worked. I managed to create the account. However I can't add my addon domains, error is ''The domain ---- already exists in the Apache configuration.'' the addon domains are; eyepowerengineering.comhumkay.com Link to comment Share on other sites More sharing options...
Byron Posted August 1, 2018 Share Posted August 1, 2018 Ok try adding those addon domains now. Link to comment Share on other sites More sharing options...
ebsug Posted August 1, 2018 Author Share Posted August 1, 2018 Hi, Am still getting the same error notification about the domain already existing in the configurationwhen i try to add the addon domains however, i am no longer getting the site suspended page when i visit the web addresses. Link to comment Share on other sites More sharing options...
wolstech Posted August 1, 2018 Share Posted August 1, 2018 He flushed the DNS for them (the usual issue) but these were still parked. The domains eyepowerengineering.com and humkay.com have been cleaned up. Try them again now Link to comment Share on other sites More sharing options...
ebsug Posted August 2, 2018 Author Share Posted August 2, 2018 All good now. Thank you. Link to comment Share on other sites More sharing options...
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