HelioHost Posted June 22, 2018 Posted June 22, 2018 Username: tomacto, Server: Johnny, Main domain: tomacto.heliohost.org Hi. I signed up for an account yesterday using this email address tomacto@protonmail.com. username: tomactoserver: Johnny Actually the recommended server was Tommy, and I would like to switch, however I thought I would continues to sign up on Johnny, while their were no other spaces free, to get a feel for things, and that I would switch later. After signing up I have seen that I would need to request account deletion and and complete a re-signup anyway, so now I have decided to proceed directly with that. Unfortunately, though I can login at heliohost.org I cannot - whether it is for account deletion or anything else - log in with the same credentials to cPanel. If this is a normal problem brought about by my unfamiliarity with the account setup process, I apologise for my impatience (though it has been almost a full day since I signed up), otherwise thank-you for your help in resolving this, and if it is important to know I have nothing on the server at the moment that I would need saved. Thank-you for your time and help.Tom MacKenzie. Sent with [ProtonMail](https://protonmail.com) Secure Email.
HelioHost Posted June 23, 2018 Author Posted June 23, 2018 Sorry about this. Unfortunately as of this morning I have an update to my s=ituation. When I logged in at heliohost.org I was informed that my IP has b=een blocked for entering an incorrect password too many times. I wonder if it indicates my initial mistake though. I cannot sign up at the= forums at helionet.org to ask for support directly as it says my email add=ress is still in use, and therefore presumably requires the same password a=s heliohost.org, however it requires a password of at most 32 characters, a= limitation that wasn't demanded when I signed up. Mine is longer, so perh=aps that is why I can sign in at heliohost but not helionet.org or cPanel. =Unfortunately now of course I cannot remain signed in to change the passwor=d again. As before I desire in the end to move to Tommy from Johnny, but I can reque=st the account deletion and resign up after this is resolved, whatever is e=asier for you there, for now. Thanks again for your help, and time.Tom. =E2=80=8BSent with ProtonMail Secure Email.=E2=80=8B =E2=80=90=E2=80=90=E2=80=90=E2=80=90=E2=80=90=E2=80=90=E2=80=90 Original Me=ssage =E2=80=90=E2=80=90=E2=80=90=E2=80=90=E2=80=90=E2=80=90=E2=80=90 On 22 June 2018 11:11 AM, Heliohost Support wrote: > Your message (Account login problems.) has been assigned the tracking ID =[HH#947868]. One of our volunteer community members will reply to your emai=l as soon as possible.> > Please include the string [HH#947868] in the subject of any future email =regarding this case. You may do that by simply replying to this message.> > Please be aware that our system rejects binary attachements. If you are s=ubmitting a screenshot or attachement please post a link to the file instea=d of attaching it to the email.> > You may view the status of your ticket by visiting:> > https://www.helionet.org/index/index.php?showtopic=3D33293> > Thank you,> > Heliohost Support> > https://www.heliohost.org/> > https://www.helionet.org/> > -----Original Message-----> > Return-Path: tomacto@protonmail.com> > Delivered-To: support@heliohost.org> > Received: from tommy.heliohost.org> > by tommy.heliohost.org (Dovecot) with LMTP id 5rhFCku9LFupYwAAY4nxBQ> > for support@heliohost.org; Fri, 22 Jun 2018 09:11:39 +0000> > Return-path: tomacto@protonmail.com> > Envelope-to: support@heliohost.org> > Delivery-date: Fri, 22 Jun 2018 02:11:39 -0700> > Received: from mail5.protonmail.ch ([185.70.40.28]:53948)> > by tommy.heliohost.org with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:2=56)> > (Exim 4.89)> > (envelope-from tomacto@protonmail.com)> > id 1fWI6R-0002UX-Sb> for support@heliohost.org; Fri, 22 Jun 2018 02:11:38 -0700> > > Date: Fri, 22 Jun 2018 05:10:45 -0400> > DKIM-Signature: v=3D1; a=3Drsa-sha256; c=3Drelaxed/relaxed; d=3Dprotonmai=l.com;> > s=3Ddefault; t=3D1529658652;> > bh=3DYG5QN501eG+KNq1ID9meyywlRmst27DMJB128ZG2awo=3D;> > h=3DDate:To:From:Reply-To:Subject:Feedback-ID:From;> > b=3DHowAQ4oenR5BZ+5FnuTjA9I65LST9fLF48NWazgb1JW330bB6m0WwUa7qMzJzy8Yb> > oKtmrXLbEEmNZX1e+nc55CfRbSFREwwqYnQstFbhRnBRDvu1cTg0GQZo1mfKKC6JUf> > xpSj4/5w+9M55xJT6X51TYcVB3Krnp7Kh6Eq3rLU=3D> > To: "support@heliohost.org" support@heliohost.org> > From: Tom tomacto@protonmail.com> > Reply-To: Tom tomacto@protonmail.com> > Subject: Account login problems.> > Message-ID: 37BTxUyHOwZi1hkuxMhE74cXxn5Difu9pQ2EERt9EZzPzufl3H6OJZRuQVn7S=ex43sg-oTQvGkebjppc-qadOA4dnqwoca_8KAAifteRvDA=3D@protonmail.com> > Feedback-ID: wi98lnQsztIEg7K0NDd7NbMrrSwTdS_IaqimMrmvLBk9oeoXqTGepS4aj-M-=wp_wiCVe_2KLG_uekQWPsolqPw=3D=3D:Ext:ProtonMail> > MIME-Version: 1.0> > Content-Type: multipart/alternative;> > boundary=3D"b1_8a33deb41932c02c5db03396c2a5f8de"> > X-Spam-Checker-Version: SpamAssassin 3.4.1 (2015-04-28) on mail.protonmai=l.ch> > X-Spam-Status: No, score=3D-0.8> > X-Spam-Score: -7> > X-Spam-Bar: /> > X-Ham-Report: Spam detection software, running on the system "tommy.helio=host.org",> > has NOT identified this incoming email as spam. The original> > message has been attached to this so you can view it or label> > similar future email. If you have any questions, see> > root@localhost for details.> > Content preview: Hi. I signed up for an account yesterday using this emai=l> > address tomacto@protonmail.com. username: tomacto server: Johnny Actually> > the recommended server was Tommy, and I would like to switch, however I t=hought> > I would continues to sign up on Johnny, while their were no other spaces> > free, to get a feel for things, and that I would switch later. 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Krydos Posted June 25, 2018 Posted June 25, 2018 If you tell us your IP we can unblock it for you. You can get the number at https://www.heliohost.org/ip.php
HelioHost Posted June 25, 2018 Author Posted June 25, 2018 37.133.197.180 =E2=80=8BSent with ProtonMail Secure Email.=E2=80=8B =E2=80=90=E2=80=90=E2=80=90=E2=80=90=E2=80=90=E2=80=90=E2=80=90 Original Me=ssage =E2=80=90=E2=80=90=E2=80=90=E2=80=90=E2=80=90=E2=80=90=E2=80=90 On 25 June 2018 2:23 AM, Heliohost Support wrote: > If you tell us your IP we can unblock it for you. You can get the number =at https://www.heliohost.org/ip.php> > You may view the status of your ticket by visiting:> > https://www.helionet.org/index/index.php?showtopic=3D33293> > Thank you,> > Heliohost support> > https://www.heliohost.org/> > https://www.helionet.org/
Krydos Posted June 25, 2018 Posted June 25, 2018 Unblocked. You were locked out due to failed cpanel logins. You can reset your hosting password at https://www.heliohost.org/reset/ and once you have a functional password you can delete your Johnny account at http://www.heliohost.org/classic/support/scripts/delete If you want to log in to your support account you can reset that password at https://www.helionet.org/index/index.php?app=core&module=global§ion=lostpass If you want us to move your existing Johnny account to Tommy for you go to https://www.heliohost.org/tommy/ and then let us know your transaction ID. You don't need to delete and re-signup if you go with this option. Free signups for Tommy filled in 15.201 seconds today so it can be fairly difficult, but not impossible, to move to Tommy on your own.
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