Custom domains redirects me to "Account Queued" all the time

[lucasbos]

Hello,

 

I am having a small issue here, whenever I use my custom domain ( which I added through cpanel ), it redirects me to the "Account Queued" page ( I have this account for more than 24 hours ).

 

Now what is weird is that it doesn't do that with "subdomain.heliohost.org" adress it is also using the "cgi-sys" which I can't seem to find on public_html.

( I have attached a few screenshots of that issue )

 

More information:
Server used: Ricky

Adress that is not working: superdisbot.tk

Adress that is working but this is not the one I want to use: l4f4go.heliohost.org

 

Also no need to worry about the SSL certificate being invalid on the heliohost adress it's totally normal.

Thanks in advance.
 

 

[wolstech]

Please clear your cache. Its redirecting in a loop for me, which means the software on your site is broken. CGI-SYS is a special system folder that's shared by the system. It contains generic pages like the queued and suspended page that don't belong to any one account. It's accessible from all domains, and the files within do not appear in your account.

 

Also, what do you plan to use the domain for? The contents of your account suggest you might be planning to run a likebot or follower bot (which are against our TOS).

[lucasbos]

Well no I am not planning to do these, I will be using it for a support website for my discord bot.

[lucasbos]

Uhm, sorry if this is a dumb question, uhm How do you clear the cache?

[wolstech]

It varies by browser. If you use Google Chrome, press CTRL+SHIFT+DELETE with Chrome open, select "All Time" and "Cached Images and Files" and "Cookies", then clear it.

[lucasbos]

Thank you, the issue is fixed but other users don't need to do this right?

Edited June 20, 2018 by lucasbos

[wolstech]

No they won't. Only people who visited while it was queued would need to do it.