phantom666 Posted June 14, 2018 Share Posted June 14, 2018 Username: demon666Domain: phantomtest.heliohost.orgServer: johnnyEmail: demon666@johnny.heliohost.org Hi, I've recently recreated my account on johnny, I have been testing my email and it doesn't appear to be working as I would expect. My heliohost email account (demon666@johnny.heliohost.org) is able to receive emails from any number of different accounts as expected, however, if I try to send emails to any hotmail or gmail accounts, they don't arrive and nor is there any kind of error message to inform me what has happened to these emails. If I try to send emails using the php mail function, gmail accounts are able to receive them fine; yahoo accounts don't receive them and nor is there any kind of error message; and with hotmail accounts my heliohost account receives an email from Mail Delivery System with the subject: Mail Delivery Failed: Returning to Sender. Does anyone know of a way of sending emails to hotmail, yahoo, or gmail accounts from heliohost? This functionality would be really beneficial when creating a simple Contact form. Thanks in advance. D Quote Link to comment Share on other sites More sharing options...
phantom666 Posted June 19, 2018 Author Share Posted June 19, 2018 Hi All, Sorry to be a pain, but has anyone got any update on this? Thanks in advance. D Quote Link to comment Share on other sites More sharing options...
wolstech Posted June 19, 2018 Share Posted June 19, 2018 Last I checked, our servers are were blocked by Microsoft, which is why the hotmail comes back. Can you post the body of the returned mail message? Quote Link to comment Share on other sites More sharing options...
phantom666 Posted June 19, 2018 Author Share Posted June 19, 2018 Thanks for the response. Heliohost mail servers being blocked by Microsoft would explain this issue. If it helps, as requested, I have copied below the body of the returned email (I have removed my hotmail email address). Reporting-MTA: dns; johnny.heliohost.org Action: failedFinal-Recipient: rfc822; d*********@hotmail.comStatus: 5.0.0Remote-MTA: dns; hotmail-com.olc.protection.outlook.comDiagnostic-Code: smtp; 550 5.7.1 Unfortunately, messages from [65.19.141.67] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3150). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [CO1NAM03FT046.eop-NAM03.prod.protection.outlook.com] Quote Link to comment Share on other sites More sharing options...
wolstech Posted June 19, 2018 Share Posted June 19, 2018 Yep, that's what most people are getting. We did get a response from MS, but their response was that we did not qualify to be unblocked because we continue to be a large source of spam and phishing email. You'll need to purchase a dedicated IP if you want to be able to email Microsoft's users. They're the only one that's extremely stubborn like this. Yahoo is hit or miss, but should work if your recipient white-lists the sending address. AOL and Gmail do accept our email, however you need to be careful especially with the AOL addresses. Their filter is very sensitive and also rather abuse-report-happy. If your email looks too much like spam, they send us a report and we suspend you for spam. Gmail just delivers the message to the spam bin when appropriate without telling us. 1 Quote Link to comment Share on other sites More sharing options...
phantom666 Posted June 19, 2018 Author Share Posted June 19, 2018 Thanks for all the updates, I guess the best workaround when using a Contact form is to capture details of any email addresses entered on your site, and then to email people individually from an external email address. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.