phantom666

Hi, I have just checked, and all functionality seems to be working as expected. Hopefully the fix mentioned above has now resolved this, and any other, related issues. Thanks for everyone who has assisted. Cheers, D

Hi All, It would appear that I spoke too soon in my earlier update. Further to the latest update from wolstech, I carried out my earlier checks and I encountered the same errors for which this call was originally raised. A huge thanks in advance to anyone who can help resolve this issue. Cheers, D

Hi, I'm not sure if everything is now working properly, but at least I am now able to access my web pages; my FTP connection works as before; I am able to log in to my cpanel from my web domain, as well as accessing my email account. A big thank you to everyone who has provided assistance. Cheers, D

Hi, Thanks for the swift responses. I shall check again tomorrow to see if this issue has been resolved. Cheers, D

Username: demon666Domain: phantomtest.heliohost.orgServer: ricky Hi All, I tried to access web pages on my domain today but was presented with an error message from my ISP stating "website cannot be found". I found my usual FTP connection didn't seem to be working, I tried to create a new connection but this didn't seem to work either. And I also found I was unable to access my email account. However, logging in to my account and accessing the cpanel from the main heliohost.org page appears to work as expected, from here I am able to access File Manager and Webmail. So the issue seems to be related to being unable to access anything which contains my domain name. Is anyone able to assist? Thanks in advance. D

Thanks D

Username: demon666Domain: phantomtest.heliohost.orgServer: johnny Hi All, Given the problems with johnny, I have been unable to log into my account. I decided to move to one of the other servers, but I now get a message stating my account is suspended. Would it be possible for you to simply delete my account on johnny, thus allowing me to create a new account on one of the other servers using the same username and domain? Thanks in advance. D

Username: demon666Domain: phantomtest.heliohost.orgServer: johnny Hi All, When I attempt to log into my account on johnny I am presented with a message to inform me that my account has been suspended for inactivity. I accept that not logging in regularly will result in an account flagged as being inactive, however, I logged in to my cPanel yesterday, so I am not quite sure why I am unable to log in today. Please can anyone assist? Thanks in advance. D

Thanks for all the updates, I guess the best workaround when using a Contact form is to capture details of any email addresses entered on your site, and then to email people individually from an external email address.

Thanks for the response. Heliohost mail servers being blocked by Microsoft would explain this issue. If it helps, as requested, I have copied below the body of the returned email (I have removed my hotmail email address). Reporting-MTA: dns; johnny.heliohost.org Action: failedFinal-Recipient: rfc822; d*********@hotmail.comStatus: 5.0.0Remote-MTA: dns; hotmail-com.olc.protection.outlook.comDiagnostic-Code: smtp; 550 5.7.1 Unfortunately, messages from [65.19.141.67] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3150). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [CO1NAM03FT046.eop-NAM03.prod.protection.outlook.com]

Hi All, Sorry to be a pain, but has anyone got any update on this? Thanks in advance. D

Username: demon666Domain: phantomtest.heliohost.orgServer: johnnyEmail: demon666@johnny.heliohost.org Hi, I've recently recreated my account on johnny, I have been testing my email and it doesn't appear to be working as I would expect. My heliohost email account (demon666@johnny.heliohost.org) is able to receive emails from any number of different accounts as expected, however, if I try to send emails to any hotmail or gmail accounts, they don't arrive and nor is there any kind of error message to inform me what has happened to these emails. If I try to send emails using the php mail function, gmail accounts are able to receive them fine; yahoo accounts don't receive them and nor is there any kind of error message; and with hotmail accounts my heliohost account receives an email from Mail Delivery System with the subject: Mail Delivery Failed: Returning to Sender. Does anyone know of a way of sending emails to hotmail, yahoo, or gmail accounts from heliohost? This functionality would be really beneficial when creating a simple Contact form. Thanks in advance. D

Looks like I'm going to have to create the database using a different name, which means updating my any scripts with the new name accordingly Anyway, thanks to everyone for their assistance.

Apologies for sounding impatient, but can someone offer any assistance to the issue I have described above? In short, I am unable to create a new database because apparently it already exists, however, I can't seem to see this database anywhere, and I am unable to manually run any commands to force a deletion. Any assistance will be greatly appreciated. Thanks in advance. Cheers, D

I get the following error message in phpmyadmin when attempting to run the above command: ErrorSQL query: DROP DATABASE demon666_contactdb MySQL said: "DROP DATABASE" statements are disabled.

Hi, When I go into phpMyAdmin, there only appears to be one database I created present (demon666_world), which would imply that the database demon666_contactdb does not exist. When I go into MySQL Databases from cPanel, again, I can only see the database demon666_world present, but when I attempt to create a new database with the name of demon666_contactdb, I get an error message informing me that this database already exists, even though I cannot see it anywhere, so I am not sure why I am presented with this error. Cheers, D

Username: demon666Domain: phantomtest.heliohost.orgServer: johnny Hi, I've recreated my account on johnny, and now I am in the process of setting up my databases. However, I seem unable to create a database (demon666_contactdb) because it's says it already exists, but I can't seem to see this database anywhere. If this database does indeed exist, I would like it removed. Please can anyone assist? Thanks in advance. D

Hi, Thank you for your quick response. Just to confirm, as I only have one domain (phantomtest.heliohost.org), that is all I require deleted. Cheers. D

Username: demon666 Domain: phantomtest.heliohost.org Server: johnny Hi, In preparation for creating a new account on Stevie, I have backed up all the files I have on Johnny, but I can't seem to delete my account/domain. Please can someone assist? Thanks in advance. D

Thank you for your quick response, I shall look into moving everything over to Stevie. D

Username: demon666 Domain: phantomtest.heliohost.org Server: johnny Hi, I have just checked and seem unable to access any of my MySQL databases, I am presented with a message stating Internal Server Error. The affected databases include: demon666_demo2 demon666_myDB demon666_myasset demon666_northwind demon666_sakila demon666_sakila2 demon666_testdb demon666_wishlist demon666_wpdb demon666_wpdb2 Furthermore, I can't check these databases in phpMyAdmin, as I can't seem to log into cPanel as I get the same error message: Internal Server Error. Please can someone assist? Thanks in advance. D

Username: demon666 Domain: phantomtest.heliohost.org Server: johnny Hi, Earlier today I received an email informing me that as I hadn't logged into cpanel for thirty days my account was being suspended. A link was provided in the email if I wanted to reactivate my account. I clicked on this link, reactived my account, and I was once more able to access my web pages. However, I am no longer able to connect to any databases, from a web page I get an error of "Connection refused". Furthermore, from the cpanel, I am unable to access phpMyAdmin at all, I am presented with the following error: #2002 Cannot log in to the MySQL server Please can anyone assist? Thanks in advance. D

Hi, Thanks for getting back to me so quickly. Further to your last post, I can confirm that I am able to access my databases via phpmyadmin. The change you recommended (replacing "localhost" with "127.0.0.1") does appear to work. Quick question: does this mean that from now on the use of "localhost" in all php scripts should be replaced with "127.0.0.1", or is this just a temporary solution? Thanks in advance. D

Username: demon666 Domain: phantomtest.heliohost.org Server: johnny Hi, I've just logged into my account following the recent upgrade, and I am no longer able to connect to any of my existing MySQL databases via the web. The affected databases are: demon666_demo2 demon666_myDB demon666_myasset demon666_northwind demon666_sakila demon666_sakila2 demon666_testdb demon666_wishlist demon666_wpdb demon666_wpdb2 Please can anyone assist? Thanks in advance. D

Hi All, I would like to thank everyone's help, this issue appears to have been resolved and I am now able to access my MySQL databases from the web pages. I would also like to add that, further to the recommendations in earlier posts, in order to get everything working as before, I had to delete and re-create the database users first. Thanks everyone. D