[HH#758890] Not able to reset password.

[HelioHost]

Username: ms0147, Server: Johnny, Main domain: ms0147.heliohost.org

 

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[ziad87]

base64?

 

-decoded-

 

<div>Hi,</div><div> </div><div>I'm facing issues with login/password reset.<br />I tried resetting my password, I am getting reset password link in my email, but it isn't resetting it.<br /><br />It says,</div><div> </div><div style="color:rgb(100,100,100);font-family:"Segoe UI",Tahoma,sans-serif;font-size:15px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;text-align:start;text-transform:none;white-space:normal;background-color:rgb(247,247,247);"><div><h1 style="color:rgb(51,51,51);font-size:1.6em;font-weight:normal;line-height:1.25em;margin:0px 0px 15px;">This page isn’t working</h1><p style="display:inline;"><strong style="overflow-wrap:break-word;">www.heliohost.org</strong><span> </span>is currently unable to handle this request.</p><div style="color:rgb(100,100,100);font-size:0.8em;text-transform:uppercase;display:block;">HTTP ERROR 500</div></div></div><div> </div><div>after I submit new password (with confirm new password form)..</div><div>The failing page has url : <a href="https://www.heliohost.org/reset/done/">https://www.heliohost.org/reset/done/</a></div><div> </div><div>My account id is, <a href="mailto:gradschool12@yandex.com">gradschool12@yandex.com</a></div><div> </div><div>Please help as soon as possible.</div><div> </div><div>Thanks.</div>

[ziad87]

You are on Johnny. Johnny has failed. Get your backup at https://heliohost.org/backup and sign up again.

[HelioHost]

Thanks for the backup, but not getting database file..!!

 

please help..!!

 

18.05.2018, 01:39, "Heliohost Support" <support@heliohost.org>:

You are on Johnny. Johnny has failed. Get your backup at https://heliohost.org/backup and sign up again.

 

You may view the status of your ticket by visiting:

 

https://www.helionet.org/index/index.php?showtopic=32966

 

Thank you,

Heliohost support

https://www.heliohost.org/

https://www.helionet.org/

[Krydos]

I just checked and your database is located in your backup folder and is named ms0147_placement_db.tar.gz. Let us know if you need any further assistance.