[Solved] Failed activation on Tommy after donation

[lstest]

Hi, April 10th I received the e-mail to activate an host on Tommy host a donation, so I clicked on the link and create an account (username: lslab). Since this day I checked the status of the account but it is not being found, otherwise if I clicked again on the link in the e-mail I could not create another account because the link was already used.

Can you please check the registration?

 

I also write an e-mail to support at helihost.org but nobody answered me and I can't find it on the forum.

 

Thanks

[wolstech]

That's because your username is ls, not lslab. Sign in here using ls as the username: https://heliohost.org/login/

 

The account exists and is working properly. Your domain is http://lslab.heliohost.org, and is showing an empty directory listing.

 

As for the support email system...it has a rather strict spam filter and also discards any email containing attachments or pictures, so it probably threw your email away. You would receive a reply with a ticket number and link to the forum topic if it had accepted your email.

[lstest]

Yeah! Thank you very much LS as username works properly!