[Solved] Addon domain

[aquaali]

Hi,

 

I have some difficulties to parameter my domain name "aqua-alimenta.mg"

 

My NameServers were already chosen as follow

 

Nameserver 1 : ns1.heliohost.org
Nameserver 2 : ns2.heliohost.org

 

Is it possible for someone (an Administrtor) to do it for me, because I always get an error when doing it via CPanel/Addon Domain ?

 

Regards

 

Account : aquaali.heliohost.org

Server : Johnny

Edited January 18, 2018 by aquaali

[aquaali]

Hi,

 

My problem is now solved.

 

Thanks!

[Luigi123]

Moved to Customer Service.

[aquaali]

Hi,

 

In fact, my problem is not yet solved.

 

My domain name "aqua-alimenta.mg" is not in the list of Addon Domains of CPanel/Addon Domains.

 

When I attempt to add it, I get the message "(XID jktyyz) The domain “aqua-alimenta.mg” already exists in the Apache configuration."

 

Can someone (an Administrator) help me by adding it manually in my account?

 

Server : Johnny

Account : aquaali

 

Regards

[Krydos]

Johnny does that sometimes. Create the subdomain aqua-alimenta.aquaali.heliohost.org. If the addon domain shows up in cpanel then it worked. Once the addon domain shows up it can take up to 12 hours to start working.