HelioHost Posted January 2, 2018 Posted January 2, 2018 Username: greatma, Server: Tommy, Main domain: relatosdefantasia.heliohost.org Hi I'm trying to add an alias from my registered domain relatosdefantasia.comto relatosdefantasia.heliohost.org on Tommy server. I've already changedthe nameservers on my registrar (namecheap) but I can't add it because itsays: There was an error when the system attempted to create the alias.Park::park(relatosdefantasia.com) failed: (XID t6zcrf) A DNS entry for "relatosdefantasia.com" already exists. You must remove this DNS entry fromall servers in the DNS cluster to proceed I have created previously an account on Johnny server but I deleted it tomove servers and I suppose the alias on the previous account (relatosfantasticos.heliohost.org) still exists. Is there any way to delete the entry so I can add it to the new account? Ican demonstrate I'm the owner of the domain relatosdefantasia.com Thanks a lot
Krydos Posted January 3, 2018 Posted January 3, 2018 Try adding the domain to your Tommy account now.
greatma Posted January 3, 2018 Posted January 3, 2018 Hi Now is working fine. I've added the alias and works like a charm. You can close the ticket. Thanks a lot
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