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[Hh#66800] Ssl Issue 30833

HelioHost

By HelioHost
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HelioHost Grand Master

HelioHost

Posted
Posted (edited)

Username: daskunk, Server: Johnny, Main domain: daskunk.heliohost.org

 

Hello

I am so sorry, I just saw the updated ticket now because I didn't get any

email to prompt me otherwise I would've responded immediately.

 

I would like Option 4. Could you please move my entire account to Ricky? I

assume it has all the same facilities (perl, PHP, postgresql, etc) as

Johnny so that my site will run the same way? Is there anything I need to

do on my side once you move it?

 

Thank you SO MUCH for all your efforts. I really do like your site and

really need to get my web site back on line. I will be traveling for much

of tomorrow but if you could please update me via email to

[redacted]

that would be greatly appreciated.

 

Thank you again

Gary

--------------------------------------------------------------------------------------------------------

 

Yeah, I've been fiddling with this ssl on your account all day and it just

doesn't want to work. Johnny is too overloaded to do ssl well. Ricky and

Tommy actually have something called autossl where they install an ssl

certificate on all of your domains for you, and then even update it when it

gets close to expiring. So that said, my recommendations are:

 

1) Forget about https and just use http for your site on Johnny.

2) You can delete your Johnny account and move to Ricky.

3) You can delete your Johnny account and move to Tommy (but you'll have to

wait nearly 24 hours to create the new account since he's full for the day

already.)

4) I can move your account to Ricky for free.

5) I can move your account to Tommy for a donation even though the server

is full for the day.

 

Option 4 is probably best unless you're interested in donating and being on

our best, fastest, and highest uptime server.

Edited by Krydos
removed email address
Krydos Grand Master

Krydos

Posted
Posted

Sorry for the delayed response. Our email system got backed up yesterday. Ricky doesn't have java, asp.net, or ruby on rails. Ricky does have perl, php, postgresql, etc. though. Also as a bonus Ricky allows you to choose between php 5.4, 5.5, 5.6, 7.0, 7.1, or 7.2 where Johnny only has php 5.6. I'll begin moving your account to Ricky now.

Krydos Grand Master

Krydos

Posted
Posted

Ok, your site is back online, but on Ricky now. If you see a 404 error or a Johnny queued page don't forget to clear your browser cache and flush your os dns records. Next step SSL.

HelioHost Grand Master

HelioHost

Posted
  • Author
Posted

Hello

I've been traveling all day just got to a hotel where I could check my

email. I finally caught up on all the emails and just reset my password and

logged into the new site.

 

Thank you SO MUCH for helping me out. I do seem to have a couple of issues

I noticed right way.

 

The first is that none of the files in any of the sub-folders under the PBC

folder have permissions. So I can't seem to view or edit any of them.

 

The second is I'm not sure if my userid changed or not. It was always

daskunk and I had a password I set up on the first day of Johnny. I always

logged into cpanel using daskunk and that password --and-- I FTP'd using

daskunk and that password.

 

When I went to reset my password a few minutes ago, I tried using daskunk

(and a new password) but I kept getting errors. Then I noticed it asked for

userid or email so I tried it with this email (daskunkworks@gmail) and that

worked. So I got a new password. I can log into cpanel now using

daskunkworks@gmail and the new password but I can't FTP. Also when I log

in, it shows the userid as daskunk. My concern is all those files you

migrated were created under the daskunk userid so I wonder if this could be

related to the permissions issue. Anyway I was wondering if I could get the

daskunk userid back and just have a new password on that userid.

 

Thanks again

Gary

 

On Sun, Dec 10, 2017 at 5:07 PM, Heliohost Support

wrote:

 

> Alright, now your domain is secure too. https://daskunk.heliohost.org/

> This certificate will automatically update itself when it gets close to

> expiring so you shouldn't have to worry about ssl at all anymore. Enjoy.

>

> You may view the status of your ticket by visiting:

>

> https://www.helionet.org/index/index.php?showtopic0856

>

> Thank you,

> Heliohost support

> https://www.heliohost.org/

> https://www.helionet.org/

>

>

Krydos Grand Master

Krydos

Posted
Posted

The only way to change the userid is to delete the account and recreate it. Was it not daskunk before? Johnny did have some issues transferring your account over. First time that's happened actually, and the file permissions got messed up. I manually changed everything recursively to 644 owned by daskunk, but directories are actually supposed to be 755. I was more focused on getting your website back online and ssl installed.

HelioHost Grand Master

HelioHost

Posted
  • Author
Posted

OK I was able to resolve the userid issue. I used the main cpanel and got

the password reset for daskunk so now I'm logged in as daskunk. As soon as

I did that I saw the new permissions. I thought I fixed that but I guess it

was a coincidence and now I'm seeing the updates you made .. thank you

again.

 

So the only problem I have at the moment is even though I can log in as

daskunk into cpanel, I still can't FTP using daskunk as the userid. The

authentication step just hangs.

 

Do I need to specifically set something up?

 

Thanks

Gary

 

On Sun, Dec 10, 2017 at 5:43 PM, Heliohost Support

wrote:

 

> The only way to change the userid is to delete the account and recreate

> it. Was it not daskunk before? Johnny did have some issues transferring

> your account over. First time that's happened actually, and the file

> permissions got messed up. I manually changed everything recursively to 644

> owned by daskunk, but directories are actually supposed to be 755. I was

> more focused on getting your website back online and ssl installed.

>

> You may view the status of your ticket by visiting:

>

> https://www.helionet.org/index/index.php?showtopic0856

>

> Thank you,

> Heliohost support

> https://www.heliohost.org/

> https://www.helionet.org/

>

>

 

Good news ... FTP is now working also. Perhaps it just needed some

propagation time after I reset the password again.

 

The other question I have is ... is CGI allowed on Ricky? I noticed the

cgi-bin folder was empty and it was the only one where my data wasn't

migrated. I have all the files locally so I simply uploaded the cgi perl

scripts I need, so they are back now .. but I started wondering if you

didn't copy them because CGI is not allowed on Ricky. I definitely rely on

my CGI perl scripts.

 

Thanks again

 

On Sun, Dec 10, 2017 at 5:51 PM, Heliohost Support

wrote:

 

> OK I was able to resolve the userid issue. I used the main cpanel and got

> the password reset for daskunk so now I'm logged in as daskunk. As soon as

> I did that I saw the new permissions. I thought I fixed that but I guess it

> was a coincidence and now I'm seeing the updates you made .. thank you

> again.

> So the only problem I have at the moment is even though I can log in as

> daskunk into cpanel, I still can't FTP using daskunk as the userid. The

> authentication step just hangs.

> Do I need to specifically set something up?

> Thanks

> Gary

> On Sun, Dec 10, 2017 at 5:43 PM, Heliohost Support

> wrote:

> > The only way to change the userid is to delete the account and recreate

> > it. Was it not daskunk before? Johnny did have some issues transferring

> > your account over. First time that's happened actually, and the file

> > permissions got messed up. I manually changed everything recursively to

> 644

> > owned by daskunk, but directories are actually supposed to be 755. I was

> > more focused on getting your website back online and ssl installed.

> >

> > You may view the status of your ticket by visiting:

> >

> > https://www.helionet.org/index/index.php?showtopic0856

> >

> > Thank you,

> > Heliohost support

> > https://www.heliohost.org/

> > https://www.helionet.org/

> >

> >

>

> You may view the status of your ticket by visiting:

>

> https://www.helionet.org/index/index.php?showtopic0856

>

> Thank you,

> Heliohost support

> https://www.heliohost.org/

> https://www.helionet.org/

>

>

Krydos Grand Master

Krydos

Posted
Posted

Try these settings:

 

Host: ricky.heliohost.org

Port: 1312

Protocol: SFTP

Logon type: Normal

User: daskunk

Password: <same as cpanel>

HelioHost Grand Master

HelioHost

Posted
  • Author
Posted

I think our emails crossed but I have FTP working now.

 

I noticed another folder missing. I had a .auth folder with some critical

files in it. Is it possible to get those recovered?

 

I thought the .auth is also needed for SSL?

 

Thanks,

Gary

 

On Sun, Dec 10, 2017 at 6:02 PM, Heliohost Support

wrote:

 

> Try these settings:Host: ricky.heliohost.orgPort: 1312Protocol: SFTPLogon

> type: NormalUser: daskunkPassword:

>

> You may view the status of your ticket by visiting:

>

> https://www.helionet.org/index/index.php?showtopic0856

>

> Thank you,

> Heliohost support

> https://www.heliohost.org/

> https://www.helionet.org/

>

>

Krydos Grand Master

Krydos

Posted
Posted

The .auth directory is not needed for ssl. The system will create a file in /home/daskunk/public_html/.well-known/pki-validation/ when it is creating or renewing your certificates.

 

I have uploaded the full backup of your Johnny account to /home/daskunk/cpmove-daskunk.tar.gz You can download that archive to your home computer and extract whatever files or settings you need from there. Once again I'm sorry the transfer process wasn't smoother. Normally all of this is done fully automatically, but like I said Johnny managed to botch the job somehow so I had to do most of the transfer manually.

HelioHost Grand Master

HelioHost

Posted
  • Author
Posted

Again thank you so much for doing this. With the tar ball I was able to

retrieve the files I needed.

 

Since Ricky is using a different version of PHP, I have tripped over some

things that need code updates but slowly I'm getting everything restored. I

haven't tried restoring the SSL (https) yet but will try that next.

 

Gary

 

On Sun, Dec 10, 2017 at 9:47 PM, Heliohost Support

wrote:

 

> The .auth directory is not needed for ssl. The system will create a file

> in /home/daskunk/public_html/.well-known/pki-validation/ when it is

> creating or renewing your certificates.I have uploaded the full backup of

> your Johnny account to /home/daskunk/cpmove-daskunk.tar.gz You can

> download that archive to your home computer and extract whatever files or

> settings you need from there. Once again I'm sorry the transfer process

> wasn't smoother. Normally all of this is done fully automatically, but like

> I said Johnny managed to botch the job somehow so I had to do most of the

> transfer manually.

>

> You may view the status of your ticket by visiting:

>

> https://www.helionet.org/index/index.php?showtopic0856

>

> Thank you,

> Heliohost support

> https://www.heliohost.org/

> https://www.helionet.org/

>

>

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