[Hh#26982] Error Creating Add-On Domain

[HelioHost]

Username: tornrawk, Server: Johnny, Main domain: tornrawk.heliohost.org

 

I was trying to setup my domain to move over and the creation scripts

timed-out.

 

I went back and resubmitted the details...now I get this message:

 

(XID aqbw6p) The domain "eves-apple.ga" already exists in the Apache

configuration.

 

The domain does NOT show up under my account in cpanel.

 

Please help. My login/username is "tornrawk" on Johnny.

 

Thanks,

 

Mark

 

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[Krydos]

This happens sometimes on Johnny because he is an experimental server. That means he experiences high load more often than a production server would. When the load is high delicate processes like creating an addon domain can fail. If you need a more reliable server with better uptime so new domains get added without errors and start working instantly instead of within 12 hours we recommend moving your account to Tommy.

 

To fix your addon domain create the subdomain eves-apple.tornrawk.heliohost.org. Once you do that your eves-apple.ga domain should show up on the addon domains page. Once it shows up it can take up to 12 hours to start working. Let us know if you need help with any of this.