[Solved] Cpanel Broken (Tommy Null Routed)

[Blazeweb]

I might have crashed the cpanel by removing an old addon domain not sure if i did it or not so....

 

Account: blazeweb
Server: Tommy

 

[kotha]

For me also Cpanel is not loading, but I have not made any changes.

https://tommy.heliohost.org:2083/login/

[Blazeweb]

Looks like all the websites on Tommy have stopped working aswell the frontend is getting a 502 bad gateway can you confirm this kotha?

[patents]

We will have to wait for krydos to notice. I think he manages this.

[wolstech]

It's likely null routed. There were warnings in the abuse mailbox when I woke up today about an Apple phishing site setting up shop on Tommy. Usually that's a Johnny thing, quite rare to see a Tommy account do this.

I've banned the account, but Krydos probably needs to contact HE. Escalating.

[kotha]

Looks like all the websites on Tommy have stopped working aswell the frontend is getting a 502 bad gateway can you confirm this kotha?

 

Yes, It's same for me

[nyten]

is it possible to move all long-time-users to a dedicated ip?

Edited November 10, 2017 by gvrp

[wolstech]

No it's not, because it's cost-prohibitive to do so. Our provider charges us $12/year per IP, and each IP is good for one account by definition (otherwise it'd just be another shared IP...). If we gave IPs to just accounts that have been around since 2016, it'd cost us more than ~$1500/year just for IP addresses.

 

Anyone can get a dedicated IP by paying the $12 though (we don't mark the prices up, we only ask of you what our provider asks of us). If you want one, please donate $12, then post the transaction ID and the username of the account that should get the IP.

[mrj]

Having same problem.

[gvr590]

Just to confirm, my site (on Tommy) is not available either.

[Blazeweb]

Guys its working now thanks wolstech/krydos/others

[wolstech]

Yep, seems to be unblocked now.

 

Marking solved.