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New User Created With Cpanel Can't Log In. Unknown!


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Posted

Hi,

 

I am unable to add extra users with cPanel. They appear to be created, but they can't log in.

 

I've tried :

  • username and password
  • username@< our domain >.heliohost.org and password
  • ouruser@our.email and password

I tried the three above on the addresses :

Am I doing something wrong? Which of those is correct?
Am I limited to a single user?
Is this a known issue?
Thanks
Posted (edited)

The user accounts you create in cPanel are for either email or FTP. FTP logs in using an FTP client, and email is at http://johnny.heliohost.org:2096, please use the full email address as the username.

 

cPanel does not support adding cPanel logins to a single account (you can't give cPanel access to someone else).

Edited by wolstech

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