New User Created With Cpanel Can't Log In. Unknown!

[doowa]

Hi,

 

I am unable to add extra users with cPanel. They appear to be created, but they can't log in.

 

I've tried :

• username and password
• username@< our domain >.heliohost.org and password
• ouruser@our.email and password

I tried the three above on the addresses :

• https://www.heliohost.org/

• https://johnny.heliohost.org:2083/

Am I doing something wrong? Which of those is correct?

Am I limited to a single user?

Is this a known issue?

Thanks

[wolstech]

The user accounts you create in cPanel are for either email or FTP. FTP logs in using an FTP client, and email is at http://johnny.heliohost.org:2096, please use the full email address as the username.

 

cPanel does not support adding cPanel logins to a single account (you can't give cPanel access to someone else).

Edited October 17, 2017 by wolstech

[Luigi123]

Moved to Customer Service.

[doowa]

@wolstech

 

Ok. I get it. Thanks very much for the clarification.