HelioHost Posted September 27, 2017 Posted September 27, 2017 Dear Sir/Madame, I am using your heliohost Ricky Server and i am so happy with your free webhosting services. It is totally awesome.I have a very small business. also want to donate to heliohost when mybusiness stand in future. Having issue in email sending. 1. email is not sending to new email address but showing send in send items(Outlook & roundcube both).2. only sending and delivering to inbox reply mails mails. kindly solve my issue Thanks You,Lakhan Surwade Virus-free.www.avast.com
lakhanpp Posted September 27, 2017 Posted September 27, 2017 (edited) my website Domain name ishttp://devoneinfotech.com and main Domain name ishttp://lakhanpp.heliohost.org Edited September 27, 2017 by lakhanpp
Krydos Posted September 28, 2017 Posted September 28, 2017 So to make sure I understand, you're able to receive email on both of your domains, but you can't send email from either?
HelioHost Posted September 28, 2017 Author Posted September 28, 2017 Yes. i can receive the mails in Outlook and Roundcube. But can't send from either to new recipient.Not showing any error when sending mails. Example,when a@a.com is sending a mail to my website domain email.i can receive and send mail to only a@a.com.but when i am trying to send new email recipient b@b.com he is not able toreceive mail from my side. I can send emails who is already in my inbox contact. Virus-free.www.avast.com
Krydos Posted September 28, 2017 Posted September 28, 2017 Have you checked the spam box of an inbox that hasn't first sent an email to your heliohost account? A lot of times sending an email to an address automatically flags that address as not spam since you sent them a message first, but if you've never received an email then it has a higher chance of being flagged. Does it work with certain email providers? Try like gmail.com, hotmail.com, yahoo.com etc. You can also try sending an email to https://www.mail-tester.com/ and let us know what your score is, and what problems it sees. It might be that you don't have dkim set up and your dmarc says to discard everything without dkim or something like that.
HelioHost Posted September 28, 2017 Author Posted September 28, 2017 exactly,you are right. All mails are going to spam folder of new email addresses. my email score is 3.9/10 on https://www.mail-tester.com /*_________________________________________________________*/ SpamAssassin does not like you = - 6.1 -0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily validThis negative score will become positive if the signature is validated. Seeimmediately below. 0.1 DKIM_VALID Message has at least one valid DKIM or DK signatureGreat! Your signature is valid 0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author'sdomainGreat! Your signature is valid and it's coming from your domain name -0.726 HTML_IMAGE_ONLY_28 HTML: images with 2400-2800 bytes of wordsYou should write more text in your email -0.001 HTML_MESSAGE HTML included in messageNo worry, that's expected if you send HTML emails -0.724 MPART_ALT_DIFF HTML and text parts are differentMake sure your TEXT version looks similar as the text inserted in your HTMLversion -1.483 MPART_ALT_DIFF_COUNT HTML and text parts are differentMake sure your TEXT version looks similar as the text inserted in your HTMLversion -1.985 PYZOR_CHECK Similar message reported on Pyzor (http://pyzor.org)Please test a real content, test Newsletters will always be flagged by PyzorAdjust your message or request whitelisting (http://public.pyzor.org/whitelist/) -1.274 RDNS_NONE Delivered to internal network by a host with no rDNSThis may be a false-positive, please check the reverse DNS test below toconfirm or not this issue 0.001 SPF_PASS SPF: sender matches SPF recordGreat! Your SPF is valid -0.01 T_REMOTE_IMAGE Message contains an external image -0.001 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked.See http://wiki.apache.org/spamassassin/DnsBlocklists\dnsbl-block for moreinformation.Our own server has been blocked due to too many requests performed. Youshould ignore this issue /*_________________________________________________________*/ Thank you Virus-free.www.avast.com
Krydos Posted September 29, 2017 Posted September 29, 2017 > -1.274 RDNS_NONE Delivered to internal network by a host with no rDNS > This may be a false-positive, please check the reverse DNS test below to confirm or not this issue This one is our fault. I thought Ricky already had reverse dns set up, but apparently not. That one is fixed now. Thank you for pointing it out. > -0.726 HTML_IMAGE_ONLY_28 HTML: images with 2400-2800 bytes of words > You should write more text in your email Too many pictures and not enough text. You need to write a better email. > -0.724 MPART_ALT_DIFF HTML and text parts are different > -1.483 MPART_ALT_DIFF_COUNT HTML and text parts are different > Make sure your TEXT version looks similar as the text inserted in your HTML version Emails are split into parts by mime type. Your text part and your html part are too different. You need to write a better email. > -1.985 PYZOR_CHECK Similar message reported on Pyzor (http://pyzor.org) > Please test a real content, test Newsletters will always be flagged by Pyzor > Adjust your message or request whitelisting ( > http://public.pyzor.org/whitelist/) You could request a whitelist, or you could just write a better email. I fixed the only thing that I can. The rest of it is just because you write emails that look like spam. Let us know if you need help with anything else. 1
HelioHost Posted October 3, 2017 Author Posted October 3, 2017 I followed all the instructions that you suggested. my mail score is nowimproved and showing message "Wow! Perfect, you can send" Score 10/10 onhttps://www.mail-tester.com/web-b7nlu.Thank you support@heliohost.org to improve my email score. Virus-free.www.avast.com On Fri, Sep 29, 2017 at 6:52 AM, Heliohost Support wrote: > > -1.274 RDNS_NONE Delivered to internal network by a host with no rDNS>> This may be a false-positive, please check the reverse DNS test below to> confirm or not this issueThis one is our fault. I thought Ricky already had> reverse dns set up, but apparently not. That one is fixed now. Thank you> for pointing it out.> -0.726 HTML_IMAGE_ONLY_28 HTML: images with 2400-2800> bytes of words> You should write more text in your emailToo many pictures> and not enough text. You need to write a better email.> -0.724> MPART_ALT_DIFF HTML and text parts are different> -1.483> MPART_ALT_DIFF_COUNT HTML and text parts are different> Make sure your TEXT> version looks similar as the text inserted in your HTML versionEmails are> split into parts by mime type. Your text part and your html part are too> different. You need to write a better email.> -1.985 PYZOR_CHECK Similar> message reported on Pyzor (http://pyzor.org)> Please test a real content,> test Newsletters will always be flagged by Pyzor> Adjust your message or> request whitelisting (> http://public.pyzor.org/whitelist/)You could> request a whitelist, or you could just write a better email.I fixed the> only thing that I can. The rest of it is just because you write emails that> look like spam. Let us know if you need help with anything else.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic)857>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
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