Krydos Posted October 2, 2017 Posted October 2, 2017 That's actually a pretty good idea. Our IRC chat system takes a look at the email address that people use to log in to the chat system, and automatically names them based on their hosting account name. That makes it way easier to provide support through chat because you don't have to ask what their username, main domain, server, and all that. We could do the same thing with these support emails, and if they are sent from an address that has a hosting account with us it could post their username at the very least so we don't have to ask every time someone emails us. Obviously we don't want to publish the email addresses of everyone so that's why the system anonymzes it a bit, but not knowing who we're talking to makes providing support difficult at times. Thanks for the idea.
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