HelioHost Posted September 4, 2017 Posted September 4, 2017 Hi, Unfortunately I am not able to log in to cpanel. At first I thought I had forgotten my password, but when I try to reset it I get the following error message: "Uh oh, there was an error changing your password. The admins have already been notified of the problem, but if you would like us to manually change your password for you please contact support. You could also try reseting your password again." I think the account has been archived due to not logging in for a long period of time, but I'm not sure. I have definitely gotten the password correct at least once, but I always get the "Invalid login" message. The username is aedifex. Thank you.
Krydos Posted September 4, 2017 Posted September 4, 2017 Try https://www.heliohost.org/reset/ one more time. If that doesn't work try https://johnny.heliohost.org:2083/resetpass?start=1 If that doesn't work either let us know and we can try manually resetting the password. I see your password reset attempts in the log file, but you're on Johnny and they were during some extremely high load. Johnny has a tendency to have high load, but this was worse than usual. This kind of load has a tendency to cause the password resets to time out which causes the error message you saw.
aedifex Posted September 8, 2017 Posted September 8, 2017 Sorry for the late reply. The second link did the job. Thank you!
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