michael82 Posted August 31, 2017 Share Posted August 31, 2017 Totally screwed up and need to have my cpanel/webhosting account reset if at all possible please! Let me know what information you guys will need from me Thank you ! Quote Link to comment Share on other sites More sharing options...
Luigi123 Posted August 31, 2017 Share Posted August 31, 2017 Please post the following details: 1. Your Cpanel username2. Your main domain3. Server that you're on Quote Link to comment Share on other sites More sharing options...
michael82 Posted August 31, 2017 Author Share Posted August 31, 2017 1. Your Cpanel username = Michael82. Your main domain = michael8.heliohost.org (free account for the moment) deciding if I want to go paid3. Server that you're on Johnny Quote Link to comment Share on other sites More sharing options...
Krydos Posted August 31, 2017 Share Posted August 31, 2017 To reset an account to it's starting state again you must go to http://www.heliohost.org/classic/support/scripts/delete to delete it, and then https://www.heliohost.org/signup/ to recreate it. Deleting and recreating is the only way to do what you're wanting. There is no reset button. We don't actually have any paid plans. All of our services are free. Tommy has a limited number of free signups each day starting at midnight UTC. If you want to donate to help us stay in business go to https://www.heliohost.org/donate/ and a special invitation link will be emailed to you. This link allows you to create your Tommy account whenever you want and even if the server is full for the day. Quote Link to comment Share on other sites More sharing options...
michael82 Posted August 31, 2017 Author Share Posted August 31, 2017 I went ahead and gave a donation via paypal, however, the email address tied to that paypal account was one of the email accounts that was just deleted.. LOL Quote Link to comment Share on other sites More sharing options...
Krydos Posted August 31, 2017 Share Posted August 31, 2017 Post the transaction ID and the new email address to send the invite to. If you don't want the email address to public you can PM me, but make sure you post here saying you sent a PM because I never check them otherwise. Quote Link to comment Share on other sites More sharing options...
michael82 Posted August 31, 2017 Author Share Posted August 31, 2017 PM Sent Quote Link to comment Share on other sites More sharing options...
Krydos Posted August 31, 2017 Share Posted August 31, 2017 I have verified that your Johnny account is fully deleted. I changed your forum username so you can create your account on Tommy as michael8 again if you wish. I have verified the transaction ID and sent the invitation to the alternate email address. Let us know if you need help with anything else. Thanks a lot for the donation. Quote Link to comment Share on other sites More sharing options...
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