[Hh#78943] Account Gone

[HelioHost]

Hello. Two days ago when I tried to log into my account I received a

message that the server my account is hosted on has been running slowly and

was being worked on. Try later, etc.

 

Today when I tried to login, I received a message that there is no account

with the user name I've supplied. I am positive I used the correct user

name: *papertrl@gmail.com

*. Is my site lost, or is

that particular server still having problems?

 

Reed Suckow

*Don't dig for water under an outhouse.*

[bdistler]

which server is your account on ?

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[HelioHost]

I wish I'd written it down. A boy's name ...

 

Reed

-------- Original message --------

[bdistler]

well there are Ricky and Johnny and Tommy

 

I assume your server is Ricky

 

and

 

server Ricky is down

 

see --> [ http://www.helionet.org/index/topic/28505-2017-06-21/ ] and [ http://www.helionet.org/index/topic/28549-ricky-backups/

###

[HelioHost]

Thank you. Ricky sounds right. So all is not lost, just down?

 

Reed

-------- Original message --------

[Krydos]

As it says in our news posts, Ricky is down for repairs. We have backed up everyone's accounts and they are available for download at https://www.heliohost.org/backup/ Once you download your backup we recommend recreating your account with a new username on Johnny or Tommy. If you would like to use the same username as before an admin will need to rename your forum account for you. Let us know if you have any problems or if you need any help with anything. Sorry for the inconvenience.