[Solved] Ftp Issue Filezilla - Stuck On Retrieving Directory Listing

[Guest dargmax]

Hello,

 

I'm trying to connect to FTP using Filezilla client and I'm having great issues with succeeding.

 

Im using settings that are displayed in cPanel -> FTP Accounts under "Special Accounts". I click "Configure Client" and it displays:

 

FTP Username: dargmax
FTP server: ftp.dargusmaximus.heliohost.org
FTP & explicit FTPS port: 21

 

I tried doing so using the configuration files provided in cPanel

 

In FileZilla connection freezes at "19:33:38 Status: Retrieving directory listing...", log is below:

19:34:52	Status:	Resolving address of ftp.dargusmaximus.heliohost.org
19:34:52	Status:	Connecting to 64.62.211.131:21...
19:34:52	Status:	Connection established, waiting for welcome message...
19:34:53	Response:	220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
19:34:53	Response:	220-You are user number 3 of 50 allowed.
19:34:53	Response:	220-Local time is now 10:35. Server port: 21.
19:34:53	Response:	220-This is a private system - No anonymous login
19:34:53	Response:	220-IPv6 connections are also welcome on this server.
19:34:53	Response:	220 You will be disconnected after 15 minutes of inactivity.
19:34:53	Command:	AUTH TLS
19:34:53	Response:	234 AUTH TLS OK.
19:34:53	Status:	Initializing TLS...
19:34:53	Status:	Verifying certificate...
19:34:53	Status:	TLS connection established.
19:34:53	Command:	USER dargmax
19:34:53	Response:	331 User dargmax OK. Password required
19:34:53	Command:	PASS *****************
19:34:54	Response:	230 OK. Current restricted directory is /
19:34:54	Command:	OPTS UTF8 ON
19:34:54	Response:	200 OK, UTF-8 enabled
19:34:54	Command:	PBSZ 0
19:34:54	Response:	200 PBSZ=0
19:34:54	Command:	PROT P
19:34:54	Response:	200 Data protection level set to "private"
19:34:54	Status:	Logged in
19:34:54	Status:	Retrieving directory listing...
19:34:54	Command:	PWD
19:34:55	Response:	257 "/" is your current location
19:34:55	Command:	TYPE I
19:34:55	Response:	200 TYPE is now 8-bit binary
19:34:55	Command:	PASV
19:34:55	Response:	227 Entering Passive Mode (64,62,211,131,202,122)
19:34:55	Command:	MLSD
19:35:15	Error:	Connection timed out after 20 seconds of inactivity
19:35:15	Error:	Failed to retrieve directory listing
19:35:15	Status:	Disconnected from server

[bdistler]

try...

 

Open Filezilla

Click File >> Site Manager

Click New Site

Type "Johnny SFTP" and press enter

In Host field type "johnny.heliohost.org"

In Port field type "1342"

In Protocol dropdown select "SFTP - SSH File Transfer Protocol"

In Logon Type dropdown select "Normal"

In User field type your cPanel username

In Password field type your cPanel password

Click Connect

Approve the remote server key, and check the box to not ask you about this server again.

[Luigi123]

Moved to Customer Service.

[wolstech]

This user deleted his account and moved to Tommy.