[Solved] Trouble Connecting With Ftp To Tommy

[nuk]

Am I unable to connect to my account via FTP (to upload files to public_html) because there's an error with Tommy, or is it more likely a network mis-configuration on my end? FWIW, I had no trouble several years ago, so I think it's a little more than just user error. Then again, that was connecting to Stevie, not Tommy, and from a completely different home network as well.

 

Details of what I'm doing:

Using FileZilla (v3.24.0 on Win10) with the imported configurations available through cPanel, I've attempted to connect to my account on Tommy with both SFTP and FTP, but am getting an error I do not know how to resolve.

 

With SFTP:

Status:	Connecting to ftp.ukanuk.heliohost.org:1342...
Status:	Connected to ftp.ukanuk.heliohost.org
Status:	Retrieving directory listing...
Command:	pwd
Response:	Current directory is: "/home/ukanuk"
Error:	Failed to parse returned path.
Error:	Failed to retrieve directory listing

With FTP:

Status: Resolving address of ftp.ukanuk.heliohost.org
Status: Connecting to 65.19.143.6:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (65,19,143,6,162,142)
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing

 

[Krydos]

Try this:

 

• Open Filezilla
• Click File >> Site Manager
• Click New Site
• Type "Tommy SFTP" and press enter
• In Host field type "tommy.heliohost.org"
• In Port field type "1342"
• In Protocol dropdown select "SFTP - SSH File Transfer Protocol"
• In Logon Type dropdown select "Normal"
• In User field type your cPanel username
• In Password field type your cPanel password
• Click Connect
• Approve the remote server key, and check the box to not ask you about this server again.

 

[nuk]

Thank you, that did it! Looks like the documentation I was following here and in cPanel → FTP Accounts → Special FTP Accounts → Configure FTP Client are out of date. I tried searching the forums for something like "Tommy FTP", as well, but didn't find that info.

[Krydos]

If you create a wiki account and post your username here I can grant you access to edit it.

[nuk]

If you create a wiki account and post your username here I can grant you access to edit it.

I've signed up with the username "nuk".

[Krydos]

You should have access to edit the wiki now. Let us know if you have any questions or would like us to review your changes and additions.

[nuk]

I've updated the wiki now. You may want to delete the sentence I left about connecting to Stevie, since it's probably irrelevant moving forward.

[Krydos]

Thanks! Looks good. We're actually going to get Stevie running again possibly as early as Monday. We'll see how it goes.