HelioHost Posted January 27, 2017 Posted January 27, 2017 I've create an account with username andrewyg and email jiganyg@gmail.com but why i can't get the account status but I can login to helionet
wolstech Posted January 27, 2017 Posted January 27, 2017 The log shows: WWWAcct 12.6.0 © 2017 cPanel Inc....Sorry the password may not contain the username for security reasons. Basically, the system created a forum account for you, but did not create the actual hosting account because your password contained your username. If you wish, I can delete the forum account so you can try again tomorrow (you won't be able to reuse the username andrewyg unless I delete the forum account for you). Do you want me to do this?
HelioHost Posted January 27, 2017 Author Posted January 27, 2017 [Hh#92912]Thank you so please help me delete andrewyg accountThanks a lot2017/1/27 ??8:30,"Heliohost Support" <support@heliohost.org>??:The log shows: WWWAcct 12.6.0 © 2017 cPanel Inc....Sorry the password may not contain the username for security reasons.     Basically, the system created a forum account for you, but did not create the actual hosting account because your password contained your username.   If you wish, I can delete the forum account so you can try again tomorrow (you won't be able to reuse the username andrewyg unless I delete the forum account for you). Do you want me to do this? You may view the status of your ticket by visiting: http://www.helionet.org/index/index.php?showtopic=27481 Thank you, Heliohost support http://www.heliohost.org/ http://www.helionet.org/
wolstech Posted January 27, 2017 Posted January 27, 2017 The forum account andrewyg has been removed. You should be able to sign up again when registrations open.
HelioHost Posted January 27, 2017 Author Posted January 27, 2017 Ask one more questionHow long will it take to setup the account?2017/1/27 ??10:27,"Heliohost Support" <support@heliohost.org>??:The forum account andrewyg has been removed. You should be able to sign up again when registrations open. You may view the status of your ticket by visiting: http://www.helionet.org/index/index.php?showtopic=27481 Thank you, Heliohost support http://www.heliohost.org/ http://www.helionet.org/
wolstech Posted January 27, 2017 Posted January 27, 2017 You need to sign up again the next time the registrations open (tomorrow at midnight UTC). Once you sign up successfully, the account should work within an hour of signing up.
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