[Solved] Can't Signin To Heliohost And Helionet On Mobile

[giteshss2]

I have a heliohost hosting account on Tommy server.

I tried to log in to my account with my android phone but was unable to do so.

Even i couldn't signin to my helionet account.

 

It shows "incorrect credentials"/"Invalid username/password"/"Login failed".

 

these kinda errors.

 

I tried to check my login id and password a number of times to avoid any silly deed. But after a thousand checks too, the error persists.

Can't understand whats happening out there!

 

Support expected.

[wolstech]

Please try resetting your password: https://tommy.heliohost.org:2083/resetpass?start=1

 

If it still doesn't work after that, let us know and we can manually reset it for you.

[giteshss2]

dear wolstech!

 

I am signing in on my PC with the same account username and password! still do i need to change it?

 

Also, is resetting password the only option?

 

[wolstech]

If the password is no longer working, it's the only thing there is to do. You should reset it yourself. If you have trouble resetting it, I can reset it and email the new password to the email on your account.

 

At least 2 others have had issues with passwords that stopped working in the past few days as well...

[giteshss2]

Did So. TWICE. NOW after you asked me to do so.

WORKS NOW!!!! Sigh of relief!!!

Also, I would like you to take your notice to an error that strikes my screen when i try to log in, might help you remove a bug!

On the HELIOHOST home page: When i click on Log In button(ON MY ANDROID PHONE. NOT ON PC), it shows #404 error. page not found!

But i can go to tommy.heliohost.org and login to my control panel. Check!!

Thanks for the help wolstech.

[giteshss2]

Please mark it as [solved]....

[giteshss2]

Thanks a lot for help! Everyone!